The Technical Support Engineer rectifies customer issues, manages JIRA and Kissflow tickets, tests new features, and provides training.
This is a remote position.
Job Description
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Key responsibility Area
- Working on JIRA tickets for product issues raised by clients.
- Taking API calls with clients and internal users.
- Closely working with other teams to get the issue resolved.
- Understanding new features and testing them for training purposes.
- Providing product/feature related training to internal teams
- Working on Kissflow tickets as tech support tasks.
- Working on new ideas to make existing processes more effective and efficient
Requirements
- B.Tech (IT) with proven Experience of 3-4 years
- Experience in working with JIRA
- Experience in implementing REST APIs
- Good in Excel Reports
- Basic understanding on SQL queries
- Experience in Integration of Software's
Benefits
100% Remote Working
Flexible Working Hours
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a Technical Support Engineer I, you will provide high-level technical assistance, focus on network troubleshooting and vulnerability management, and collaborate with engineering teams.
Top Skills:
LinuxmacOSRegexSalesforceWindowsWireshark
_0.png)
Productivity • Software • Conversational AI
This role involves supporting customers with Twilio's Messaging API, troubleshooting issues, guiding application development, and collaborating with teams.
Top Skills:
General-Purpose Programming LanguagesJIRARest Api
Productivity • Software • Conversational AI
As a Technical Support Engineer 2, you'll provide technical support, manage customer inquiries, improve processes, and assist newer team members. You will help escalate complex issues and document customer interactions.
Top Skills:
QuickbooksRest ApiSalesforceZendeskZuora
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
