Cyces Innovation Labs LLP Logo

Cyces Innovation Labs LLP

Technical Support Specialist Intern

Reposted One Month Ago
In-Office
Chennai, Tamil Nadu, IND
Internship
In-Office
Chennai, Tamil Nadu, IND
Internship
Provide level 1 and 2 technical support for tools and applications, monitoring performance, investigating incidents, and collaborating on escalated issues.
The summary above was generated by AI


  • Provide L1 and L2 technical support for internal tools, client-facing applications, and infrastructure.

  • Monitor system performance, application health, and error logs to proactively identify and address issues.

  • Investigate incidents, perform root cause analysis, and ensure timely resolution and communication.

  • Document support workflows, known issues, and standard operating procedures for troubleshooting.

  • Collaborate with development, QA, DevOps, and product teams for escalated issues and long-term fixes.

  • Support system configuration, access control, and user provisioning processes.

  • Participate in on-call rotations for after-hours or weekend support as required.



Requirements

  • Proven experience in a technical support, application support role. 

  • Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog)

  • Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting.

  • Hands-on experience with ticketing systems like Jira, ServiceNow, or Freshdesk.

  • Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus.

  • Strong analytical and problem-solving skills with attention to detail.

  • Excellent communication skills to interact with internal stakeholders and external customers.



HQ

Cyces Innovation Labs LLP Chennai, Tamil Nadu, IND Office

Chennai, India

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