Cyces Innovation Labs LLP Jobs

Technical Support Specialist Intern

Reposted 23 Days Ago

In-Office

Chennai, Tamil Nadu, IND

Internship

In-Office

Chennai, Tamil Nadu, IND

Internship

Provide level 1 and 2 technical support for tools and applications, monitoring performance, investigating incidents, and collaborating on escalated issues.

The summary above was generated by AI

Provide L1 and L2 technical support for internal tools, client-facing applications, and infrastructure.
Monitor system performance, application health, and error logs to proactively identify and address issues.
Investigate incidents, perform root cause analysis, and ensure timely resolution and communication.
Document support workflows, known issues, and standard operating procedures for troubleshooting.
Collaborate with development, QA, DevOps, and product teams for escalated issues and long-term fixes.
Support system configuration, access control, and user provisioning processes.
Participate in on-call rotations for after-hours or weekend support as required.

Requirements

Proven experience in a technical support, application support role.
Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog)
Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting.
Hands-on experience with ticketing systems like Jira, ServiceNow, or Freshdesk.
Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills to interact with internal stakeholders and external customers.

Similar Jobs

Ericsson

Product Manager

50 Minutes Ago

In-Office

Chennai, Tamil Nadu, IND

Senior level

Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)

Define, package, price and drive go-to-market for telco cloud and HCP-based managed services. Lead service lifecycle, enable sales and delivery, engage customers and partners, prioritize tools/resources, and optimize profitability and operational scalability.

Top Skills: CnfHybrid CloudHyperscaler Cloud PlatformsMulti-CloudOrchestration And Automation LayersPlatform-As-A-ServiceTelco CloudVnfZero-Touch Operations

TransUnion

Analyst, Global Delivery

2 Hours Ago

Hybrid

Chennai, Tamil Nadu, IND

Junior

Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics

Processes and fulfills transactional, batch, and self-service data requests within service-level agreements. Validates inputs, system setups, data extraction, cleansing, outputs, and reports using Ab Initio on UNIX. Coordinates with customer engagement and sales teams, resolves data concerns and complaints, ensures quality and turnaround targets, follows documented procedures, and identifies process improvements. The role requires SQL and Python expertise, attention to detail, problem-solving ability, and willingness to work US shifts.

Top Skills: Ab InitioAutosysMS OfficePythonSQLUnix

Pfizer

Healthcare Executive

4 Hours Ago

In-Office

Chennai, Tamil Nadu, IND

Mid level

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical

Field-based pharmaceutical sales role responsible for achieving territory sales budgets through HCP engagement, sales planning, analytics, retailer and hospital coordination, KOL management, compliance with SOPs (including adverse event reporting), executing promotional campaigns, mentoring trainees, and using technology for field operations and reporting.

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.