The Technical Support Specialist is responsible for administering and supporting Yardi systems, resolving support tickets, developing reports, and ensuring compliance with audits.
POSITION SUMMARY:
This position is responsible for the administration and support of our Yardi platforms, including evaluating, documenting, and maintaining the systems, keeping them in sync and up to date with the latest available plug-ins, controlling user access and permissions, and keeping the system compliant with both internal and external audits.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Respond to and resolve complex support tickets related to Yardi software
- Develop simple to complex YSR reports in Yardi
- Create stored procedures, system validations, email notifications and schedule tasks
- Create and upload ETL file for different business functions
- Collaborate with internal customers to troubleshoot and find solutions for technical issues
- Provide guidance and training on software functionalities to enhance user experience
- Document support interactions and maintain accurate records of issues and resolutions
- Work closely with development teams for escalated issues that require specialized attention
- Drive Enhancements and optimization
Requirements
- Bachelor’s Degree - Information Technology and Software Engineering
- Minimum 5 years of technical support experience with Yardi or similar property/real estate management software. ERP: Yardi voyager, Orion, Rent Café
- DB: MYSQL, Oracle, PL/SQL
- Reporting Tools: YSR (Yardi Spreadsheet reporting), Correspondence, Adhoc reporting, Columnar scripting
- YSR Dashboards
- ETLL: Data Import and Export
- Automation: Automating report/functions in Yardi, creating packages (SQL Script), Task Runner, Report Scheduler, Notification, Critical Dates
- Strong problem-solving skills and the ability to work independently.
- Excellent communication skills, both written and verbal.
- Familiarity with customer service best practices and support ticketing systems.
- Proficiency in using Yardi software features and functionalities.
- Solid understanding of property management processes.
WORKING REQUIREMENTS
- Fully remote
- Fluent in English
- Will work 8:00 AM to 5:00 PM US Pacific Time (PST)
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