The Technical Writer II develops documentation following various standards, trains on processes in Salesforce, and collaborates with SMEs for content creation.
Job Description:
The Technical Writer II is responsible to develop internal and external user-friendly documentation in-line with editorial, legal, clinical, and marketing standards. The incumbent will work with a global team of subject matter experts (SMEs) to research and comprehend software defects and then communicate the information to the client base.- Develop internal and external user-friendly documentation in-line with editorial, legal, clinical, and marketing standards.
- Develop, publish, and maintain high quality user-centric content based on organization standards set in our Information Model within release timelines.
- Use structured authoring and the established DITA framework to create and maintain content.
- Responsible for training on the automated documentation approval process in Salesforce.
- Interview SMEs to obtain product information from requirements, specifications, and user stories to create and update content.
- Perform other duties that support the overall objective of the position.
Education Required:
- Bachelor's degree in English, Journalism, Technical Communications, or a related field
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
- 2-4 years technical writing experience in a software environment.
Knowledge, Skills & Abilities:
- Knowledge of: Single-sourcing authoring tools, topic-based writing, minimalism and Agile methodology and basic knowledge of peer editing; minimalism, topic-based and role-based content development, proficiency in Adobe Acrobat; structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; multiple software products.
- Skill in: Strong writing and communication skills; project management, time management, organizational skills with attention to detail, listening.
- Ability to: Ability to learn new tools and processes; prioritize workload, meet deadlines, and multi-task while maintaining attention to detail; establish and maintain effective working relationships through collaboration and respect.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
Adobe Acrobat
Dita Framework
Salesforce
Similar Jobs
Fintech • Financial Services
As a Sr Data Scientist, you will develop predictive models, provide actionable insights, and collaborate with teams across retail, marketing, and product to enhance customer experiences and strategies.
Top Skills:
AlteryxGoogle AnalyticsPythonRSalesforce Marketing CloudSnowflakeSQLTableau
Healthtech • Insurance
The Data Architect leads the enterprise information architecture strategy, collaborating with IT and business teams to enhance data management and analytics capabilities.
Top Skills:
Agile MethodologiesAmazon AwsEr StudioErwinMs SqlserverMySQLOracle
Artificial Intelligence • Information Technology • Software
The Enterprise Account Executive will drive sales strategy, qualify leads, manage sales cycles, and collaborate with partners to boost revenue.
Top Skills:
AIContact CenterCrm ToolsSaaSTelephony
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
