The Technical Writer will create and maintain user guides and documentation for Cincom Eloquence, collaborating with various teams to translate technical concepts into understandable content while ensuring the information is accurate and user-friendly.
Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries.
We are looking for someone to join our Cincom Eloquence Team! Cincom Eloquence personalizes and automates customer interactions for faster response times, while delivering impactful experiences with our leading CCM solution.
Responsibilies:
- Create, edit, and maintain user guides, technical manuals, online help systems, and API documentation.
- Translate complex technical concepts into easy-to-understand content for diverse audiences, including developers, end-users, and administrators.
- Work closely with product managers, developers, QA engineers, and support teams to gather information and understand product functionality and use.
- Structure documentation to improve usability and accessibility while ensuring content is up-to-date and compliant with internal standards and industry guidelines.
- Use documentation tools and content management systems to develop and publish technical content.
- Review and proofread documentation for accuracy, consistency, and adhere to style guidelines.
- Conduct usability testing of documentation with internal teams or customers to identify improvement areas.
- 5+ years of experience as a technical writer, preferably in enterprise software or customer communications management (CCM) solutions.
- Bachelor’s degree in Technical Writing, Communications, Computer Science, or a related field (or equivalent experience).
- Familiarity with documentation for APIs, software development kits (SDKs), and technical systems.
- Strong understanding of content management tools (e.g., Paligo MadCap Flare, Adobe FrameMaker, or similar).
- Knowledge of programming concepts or languages is a plus.
- Excellent written and verbal communication skills, with the ability to adapt content for various audiences.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- A proactive and collaborative mindset, with the ability to work closely with cross-functional teams.
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Technical Writer will create and maintain user-focused technical documentation, collaborating with design, engineering, and product management teams. The role requires understanding content development processes and ServiceNow's products to deliver clear communication that aids customer success.
Top Skills:
DitaMarkdown
Internet of Things
As a Technical Writer at Bosch, you will produce high-quality documentation to enhance product success, communicate effectively across teams, and manage the content lifecycle of projects. You'll collaborate with developers and other stakeholders to create user-centric content while adhering to organizational standards and style guides.
Top Skills:
Programming
Cloud • Software • Analytics
As a Technical Writer at NICE, you will create user guides, collaborate with scrum teams, and update documentation based on feedback, while integrating AI to enhance productivity and ensure clear communication across teams.
Top Skills:
AI
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
