The Technical Writer will create documentation for ASAPP products, collaborate with teams, manage projects, and improve published materials.
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We're seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
What you’ll do
- Create feature announcements, deployment walkthroughs, product guides, and technical specifications (among other things) for ASAPP products, features, and APIs
- Partner with engineering, design, security, product and customer teams to guide them through the ASAPP content creation process for their project
- Draft and publish content to docs.asapp.com using our content management system and publishing workflow
- Seek feedback from our customer-facing teams and contribute to improving our published material and content templates
- Manage your current and upcoming slate of projects to ensure you can continue to deliver quality material at the pace it’s needed
- Report directly to Senior Technical Product Manager for Documentation
What you’ll need
- Exceptional written communication skills
- An ability to understand new technical concepts quickly
- An ability to work with subject experts and convey their expertise into clear language
- An ability to self-manage and drive projects forward without high-touch oversight
- An ability to work quickly and recognize when to ramp up and down
- An attention to detail and awareness for where it’s needed most
What we’d like to see
- Experience in technical writing, content strategy, and instructional design
- Experience writing for a professional North American audience
- Experience working on large-scale software documentation
- Experience with single-sourcing and content reuse principles
- Experience in AI and/or Contact Center domains
- Experience with Github, Confluence, Jira, Lucidchart, and other authoring tools
Please be prepared to provide samples of your published writing on a professional website, along with personal references for your work
Benefits
- Competitive compensation
- Stock options
- Prudent Life Insurance
- Free Lunch and Dinner
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave, including 6 weeks of paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at jobs@asapp.com to obtain assistance.
Top Skills
AI
Confluence
Content Management System
Git
JIRA
Lucidchart
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