Technical Writer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Job Title: Technical Writer

Location: Thane

What does a successful QA & Technical Process Writer do?

At Fiserv, we are driven to maintain the highest standards of quality across our payment systems while ensuring technical processes are documented with clarity and precision. As a QA & Technical Process Writer, you will play a pivotal role in our mid-management team, combining strong expertise in both quality assurance and technical writing within the fintech or payments industry.

What you will do:

• Design, implement, and maintain QA processes and test strategies for payment systems and fintech products.
• Collaborate with product, engineering, and compliance teams to ensure product quality and regulatory adherence.
• Conduct root cause analysis and drive continuous improvement initiatives.
• Monitor key quality metrics and report on performance trends.
• Create, maintain, and update detailed technical documentation, including process flows, SOPs, user manuals, and compliance documentation.
• Translate complex technical concepts into clear, concise, and user-friendly content.
• Collaborate with subject matter experts (SMEs) and product managers to gather information and validate content.
• Standardize and templatize SOPs and process documentation to ensure consistency, scalability, and ease of use.
• Support knowledge management initiatives by identifying content gaps and proposing improvements.
• Ensure documentation aligns with internal standards and regulatory requirements.
• Act as a bridge between multiple functions, including QA, technology, product, and compliance teams.
• Mentor junior team members and contribute to a culture of quality and knowledge sharing.

What you will need to have:

• Bachelor's degree in computer science, engineering, information systems, or a related field.
• 10 years of experience in QA and/or technical writing, preferably in the payments or fintech domain.
• Strong understanding of payment systems, transaction flows, and regulatory frameworks (e.g., PCI DSS, ISO 20022).
• Proven experience with QA tools (e.g., JIRA, Selenium, Postman) and documentation platforms (e.g., Confluence, Markdown, Git).

What would be great to have:

• Experience working cross-functionally and building strong relationships across departments.
• Excellent written and verbal communication skills with the ability to engage with both technical and non-technical stakeholders.
• Ability to distill complex processes into clear, actionable documentation.
• Meticulous attention to detail in both QA and documentation tasks.
• Passion for delivering high-quality products and continuously improving processes.
• Comfortable interacting with senior leaders and influencing decision-making.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.