Resolve incidents and problems across business system components, maintain operational stability, implement Requests for Change, troubleshoot SAP BW/4HANA data integration and transformation issues, and update knowledge articles. The role also involves vendor coordination, service management collaboration, system performance monitoring, team leadership, technical decision-making, mentoring, and providing SAP BW/4HANA data modeling and development expertise.
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : SAP BW/4HANA Data Modeling & Development
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution.
- Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
- Mentor junior team members to support their professional growth and enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP BW/4HANA Data Modeling & Development.
- Experience in designing and developing data models within SAP BW/4HANA environments.
- Strong knowledge of data extraction, transformation, and loading processes.
- Ability to troubleshoot and optimize data flows and system performance.
- Familiarity with SAP BW/4HANA architecture and integration with other SAP modules.
- Skilled in creating and maintaining technical documentation to support system operations.
Additional Information:
- The candidate should have minimum 7.5 years of experience in SAP BW/4HANA Data Modeling & Development.
- This position is based at our Chennai office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : SAP BW/4HANA Data Modeling & Development
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution.
- Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
- Mentor junior team members to support their professional growth and enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP BW/4HANA Data Modeling & Development.
- Experience in designing and developing data models within SAP BW/4HANA environments.
- Strong knowledge of data extraction, transformation, and loading processes.
- Ability to troubleshoot and optimize data flows and system performance.
- Familiarity with SAP BW/4HANA architecture and integration with other SAP modules.
- Skilled in creating and maintaining technical documentation to support system operations.
Additional Information:
- The candidate should have minimum 7.5 years of experience in SAP BW/4HANA Data Modeling & Development.
- This position is based at our Chennai office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
Similar Jobs
.png)
Greentech • Energy
Provides senior technical support for Mac and Windows systems, manages Jira Service Desk boards and workflows, automates ticket processes using AI, resolves incidents, supports global users during a fixed night shift, mentors junior technicians, collaborates on infrastructure, and analyzes support metrics to improve service delivery.
Top Skills:
Ai AutomationJIRAJira Service DeskmacOSWindows
Information Technology • Professional Services • Automation • Manufacturing
Provides Level 2 IT support by resolving incidents, fulfilling service requests, and maintaining hardware, software, devices, printers, telephony, and infrastructure. Administers Windows, Microsoft cloud services, VMware, Oracle applications, and endpoint security tools. Manages asset lifecycles, procurement, vendors, documentation, disaster recovery testing, and IT projects while troubleshooting network and user-computing issues in a multinational environment.
Top Skills:
Active DirectoryBitlockerDhcpDnsForcepointMicrosoft 365Microsoft AutopilotAzureMicrosoft DefenderMicrosoft Defender For EndpointMicrosoft EntraMicrosoft IntuneOracle CloudOracle Jd EdwardsPatchmypcRingcentral Cloud TelephonyServicenowTcp/IpVMwareVpnWindows 11
Artificial Intelligence • Cloud • Information Technology • Consulting
Provide L1/L2 technical support for employees, including device provisioning, onboarding and offboarding, hardware troubleshooting, endpoint management, security compliance, asset lifecycle tracking, and ITSM incident resolution. Support Windows, Microsoft 365, identity platforms, networks, VPNs, and endpoint security tools. Maintain documentation and inventory records, meet service-level agreements, and coordinate with security, infrastructure, HR, facilities, and vendors.
Top Skills:
Active DirectoryAntivirusBitlockerEdrEntra IdFirewallsFreshserviceJira Service ManagementLanMicrosoft 365Microsoft IntuneSccm/MecmServicenowVpnWi-FiWindows 10/11Windows Autopilot
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
