Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : Exadata Administration
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Roles & Responsibilities:
- Perform independently as a Database Administrator and evolve into a Subject Matter Expert (SME).
- Take ownership and accountability for assigned tasks, ensuring timely and quality delivery.
- Actively participate and contribute in team discussions, knowledge-sharing, and decision-making.
- Be part of 24/7 operations team to support critical database environments, including proactive monitoring and issue resolution.
- Manage and maintain Oracle RAC (Real Application Clusters) environments, ensuring high availability and scalability.
- Configure, monitor, and support Oracle Data Guard for disaster recovery and business continuity.
- Execute exclusive patching & maintenance activities using DMA tools, ensuring minimal downtime, and addressing security vulnerabilities.
- Perform vulnerability assessment and remediation in alignment with compliance requirements.
- Utilize Rubrik (or similar tools) for backup and recovery operations, ensuring data integrity and availability.
- Administer and maintain Oracle Exadata systems with strong knowledge of its architecture and optimization practices.
- Manage Oracle Enterprise Manager (OEM) for monitoring, performance tuning, and automation of DBA tasks.
- Troubleshoot system and application issues, identify root causes, and implement long-term solutions.
- Collaborate with cross-functional teams (infrastructure, application, and security) to resolve complex technical problems.
- Ensure proper documentation of database processes, changes, and incidents for knowledge management.
- Contribute to system enhancements, upgrades, and performance tuning initiatives.
- Stay updated on the latest Oracle technologies, security advisories, and best practices.
Professional & Technical Skills:
-Must Have Skills:
Strong proficiency in Oracle Database Administration (12c/19c/21c).
- Hands-on experience with Oracle RAC setup, configuration, and troubleshooting.
- Expertise in Data Guard (Physical & Logical standby databases, switchover/failover scenarios).
- Knowledge of Exadata administration and tuning practices.
- Experience in backup and recovery strategies using Rubrik or other enterprise tools.
- Patching and maintenance expertise with DMA tools and handling security vulnerabilities.
- Proficiency in Oracle Enterprise Manager (OEM) for monitoring and automation.
- Strong understanding of database architecture, performance tuning, and optimization.
- Ability to work effectively in a 24/7 support environment.
Good To Have Skills:
- Working knowledge of SQL and PL/SQL.
- Familiarity with Linux/Unix system administration.
- Exposure to automation using Shell/Python scripting.
- Experience with ITIL processes (Incident, Change, Problem Management).
- Candidate should be proactive, accountable, and highly productive while collaborating with the team.
- Strong communication and problem-solving skills are essential.

Additional Information:
- The candidate should have minimum 8 years of experience in Oracle Database Administration (DBA).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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