Technology Support II - Credit Application Support

Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Banking's Markets Tech Group, you will ensure the operational stability, availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities

• Provide front line technology support to Credit trading desk
• Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem and change management in support of full stack technology systems, applications or infrastructure

Required qualifications, capabilities, and skills

• 4+ years of experience or equivalent expertise troubleshooting, resolving and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Knowledge of LINUX/UNIX operating systems, i.e., executing functional commands
• Knowledge of scheduling tools (Autosys, Control M)
• Experience with database technologies, i.e., ability to develop and execute SQL queries
• Knowledge of development tools (Jenkins, Git, BitBucket)

Preferred qualifications, capabilities, and skills

• Experience with Python or Basic Cloud knowledge (AWS or Kubernetes)
• Working understanding of public cloud
• Experience or knowledge of working in a DevOps / SRE model would be an advantage

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.