About Lokal
Access & Empowerment for Bharat through AI and Local Language Internet
Lokal is India’s largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.
Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they’ve historically lacked access to:
- Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility.
- Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities.
- GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more).
- Dostt – Make new friends through voice chats, games, and real, authentic conversations.
- Eaze – A safe space to explore emotional well-being via community-driven support.
- AstroLokal – Instant access to trusted astrologers through audio and chat.
- And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants.
Job Summary:
We are hiring for our sister app - Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam, Hindi, Marathi, Bengali, Odia and Punjabi. As we expand rapidly, we are seeing significant growth.
We are seeking dynamic, detail-oriented, and customer-focused individuals to take on a hybrid role that combines Telecalling and Trust & Safety. In this role, you will make outbound calls to potential users, onboard them onto the Dostt platform, and ensure the quality and compliance of the app. The ideal candidate should have excellent communication skills in Odia (read, write, and speak), be comfortable handling rejections, and have a strong sense of judgment for moderating sensitive content.
Requirements
Key Responsibilities:
Telecalling & Host Onboarding:
- Make outbound calls to potential and existing hosts to introduce and explain Dostt’s offerings.
- Follow up on leads generated through marketing efforts.
- Train and onboard new hosts onto the platform, adhering to app guidelines.
- Achieve daily/weekly/monthly calling and conversion targets.
- Maintain detailed logs of all host interactions and follow-ups.
- Stay informed about current and upcoming app features, services, and offers.
Trust & Safety:
- Review and audit user-generated audio and video conversations for adherence to platforms guidelines.
- Identify and flag content that violates platform policies, including inappropriate or harmful speech.
- Maintain clear and consistent application of moderation standards across all reviewed content.
- Keep accurate records of moderation activities and contribute to internal reports.
- Engage with users/hosts to provide clarity on platform policies when required.
- Handle sensitive and potentially disturbing content with professionalism and emotional resilience.
Requirements:
- Bachelor’s degree.
- Prior experience in telecalling, onboarding, customer support, or content moderation roles.
- Fluency in Marathi and English (must be able to read, write, and speak).
- Excellent verbal and written communication skills.
- Comfortable using CRM tools, Excel, and basic computer applications.
- Strong attention to detail, patience, and the ability to remain calm under pressure.
- Ability to work independently while also collaborating within a remote team setup.
- Positive attitude with the ability to handle rejections and sensitive content tactfully.
Why Join Us?
We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.
