Third-Party Integration Quality Lead

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
Block is seeking an experienced QA Manager to lead our Third-Party Integration Quality efforts across Square, Cash App Pay, Afterpay, and Clearpay. In this role, you will oversee the quality, safety, and reliability of how sellers, partners, and other third-party developers integrate with Block's APIs-ensuring that integrations meet our standards for functionality, security, and user experience.
Our developer platform powers a wide spectrum of seller and buyer experiences-from e-commerce checkouts and mobile apps to custom front-of-house systems (e.g. POS, kiosk, etc.) and back-office tools. As our ecosystem grows, maintaining the integrity of these integrations becomes critical to the success of both our sellers and their buyers.
You will lead a globally distributed team-including internal FTEs, contractors, and BPO partners. Your mandate will be to evolve and scale our integration quality programs, ensuring 3p-built experiences uphold the standards that define Block's brand. Success in this role requires QA expertise, strong technical and program management skills, and an ability to thrive in a matrixed environment-collaborating closely with Product, Engineering, Sales & Partner Engineering, GTM teams, and external partners.
You Will

• Lead a Cross-Functional Team: Manage a hybrid team of FTEs, contractors, and BPO partners; drive accountability, quality, and development across all contributors.
• Ensure Program Excellence: Maintain and evolve certification and audit pipelines to uphold a high bar for integration quality while enabling speed to market.
• Drive Technical Strategy: Define and evolve test strategies and QA coverage models in alignment with evolving API and platform requirements.
• Collaborate Across Disciplines: Partner closely with Sales and Partner Engineering and GTM teams to ensure our integration QA programs align with business goals and the needs of 3P integrators.
• Prioritize for Impact: Own the roadmap and backlog of QA activities; ensure the team focuses on high-impact areas and reacts appropriately to new opportunities or issues.
• Champion Developer Empathy: Advocate for a developer-centric approach to quality, understanding the tradeoffs and developer experience challenges across various verticals and integration types.
• Scale Through Automation: Identify and implement automation opportunities to reduce manual QA burden and improve program velocity and effectiveness.
• Measure and Improve: Define success metrics for QA initiatives and programs; build systems for continuous measurement and improvement.

You Have

• 8+ years of industry experience in Quality Assurance or Software Engineering
• 2+ years of experience managing QA or technical teams, with a demonstrated track record of building inclusive, high-performing, and engaged teams
• Deep knowledge of QA methodologies, test automation, and integration testing best practices
• Proven ability to lead multiple concurrent QA programs across diverse surfaces and product teams
• A bias toward collaboration, clarity, and execution in a matrixed environment
• Experience interfacing with Product, Engineering, and external partners to define and uphold technical and quality standards
• Strong written and verbal communication skills; comfort interfacing with executive stakeholders and external partners

Even Better

• Experience working on developer platforms or public APIs
• Experience supporting seller, partner, or developer-facing quality programs
• Familiarity with payments ecosystems or app marketplaces
• Experience managing BPO teams or hybrid staffing models

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$189,000 - $283,600 USD
Zone B:
$179,600 - $269,400 USD
Zone C:
$170,100 - $255,100 USD
Zone D:
$160,700 - $241,100 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.