Trading Services Analyst - Collateral Services Operations (Mandarin Bilingual)

Job Description
J.P. Morgan manages in excess of $350Bn of collateral balances and processes 20M transactions each year. More than 200 collateral clients globally, with 6,400 CSAs for over 100 third-party buy side clients.
Primary product support falls into 3 categories: Derivatives Collateral Management (DCM), Securities Collateral Management (SCM) & Margin Control.
Primary functions span three global teams:

• Core Operations own day to day processes
• Middle Office have ownership of overall operational client satisfaction
• Client Implementations own the onboarding of new and incremental client/business to the CSO platform

As a Trading Services Analyst within the Collateral Services Operations team, you will support internal & external clients (predominantly Banks & Broker Dealers) in managing their mar/gin obligations/exposures. You will be involve in the resolution of outstanding issues, to make decisions based on precedent and experience when confronted with frequently conflicting priorities. Where necessary, liaise with other areas to agree a satisfactory conclusion, ensuring minimum impact to Trading Services
Job Responsibilities:

• Review and update current processing controls to ensure they are maintained and aligned with current tasks.
• Identify gaps in processes and ensure full compliance with SSAE16 standards.
• Document and regularly update current workflows and task lists.
• Implement new controls and workflow changes after obtaining appropriate sign-off to minimize financial loss.
• Inform and collaborate with Risk Management upon identifying potential risks.
• Proactively assess and recommend process improvements to assist in risk mitigation.
• Escalate issues to the Manager, participate in resolution actions, and ensure procedures are updated after reviewing the issue.
• Investigate and assist in implementing new procedures or systems to enhance the overall service of the group.
• Ensure all work received is actioned, accounted for, and control procedures are adhered to; resolve or escalate issues as necessary.
• Follow the specialist's Checklist, ensuring all items are actioned daily with necessary sign-offs throughout the day.
• Participate in resolving outstanding issues, make decisions based on precedent and experience, and liaise with other areas to agree on satisfactory conclusions, ensuring minimal impact on Trading Services. Additionally, review workflows, report on all KPIs, and track work volume trends, including reconciliation errors, documenting negative trends and proposed solutions.

Required qualifications, capabilities, and skills:

• Minimum 3 years' experience in Securities Lending, Settlements, Trade Support/Middle Office, or COACs role.
• Fluency in Mandarin, with the ability to understand, speak, read, and write
• Good knowledge of Global Financial Markets.
• Familiarity with automation tools such as Tableau, Alteryx, and Python is beneficial.
• Strong interpersonal and communication skills with the ability to build strong relationships with strategic internal and external partners.
• Exhibit strong analytical skills with an independent and reliable decision-making mindset, including taking the initiative to lead and drive change.
• Demonstrated ownership and accountability.
• Excellent analytical and numerical skills with a strong focus on controls.
• Commitment to continuously improving processes and procedures with a quality orientation.
• Ability to be flexible, meet tight deadlines, organize and prioritize work, and remain comfortable under pressure in a fast-paced environment.
• Proven ability to initiate action and work effectively as a team player, while also being capable of operating independently when required.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.