Description
Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify the management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company's award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack surface and meets the need for greater visibility into secure and reliable application connectivity. Its network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance. Tufin serves over 1,900 customers spanning all industries and geographies; its products and technologies are patent-protected in the U.S. and other countries. Find out more at www.tufin.com .
Role Description
As a key member of the Tufin Training team, the Training Administrator will play a central role in providing support for the Training team. This position is responsible for the maintenance and execution of the learning management system (LMS), including the maintenance and training of any external tools or technologies within Tufin's online and in-person classrooms. This includes testing and support of tools, managing reporting, and raising the organization's understanding and proficiency of training systems and materials. You will be responsible for loading, managing, and testing the content within the LMS. Additional responsibilities may include assisting in the development of training content and creating training assignments for employees. This position will also be responsible for: managing and organizing content within the Training SharePoint pages, basic end-user troubleshooting relating to trainings, and platform documentation.
LMS Administration Responsibilities:
- Execute a vision for the continuous improvement and optimization of our LMS, including systems integration, platform customization, and maintenance processes, ensuring the LMS meets the evolving needs of our learners, instructors, and administrators.
- Create and maintain LMS element functionality, including content integrations, user management, page management, group management, and troubleshooting.
- Maintain and update the configuration of learning content in the system.
- Shares responsibility for testing learning object functionality in the LMS.
- Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing support and enhancing the LMS user experience
- Act in a Customer Support role by answering key questions of external learners, Tufin employees, and department teammates over online chat or email.
- Responsible for managing data feeds between the LMS and other information systems, as well as providing technical support, troubleshooting, and testing activities when necessary.
- Assign user permissions and roles and create and manage user organizational unit groups.
- Manage inbound and outbound user data feed between Docebo, HiBob, and 3rd party training content platforms.
- Develop and update standardized tools and reporting for ongoing access to learning information; generate standard and custom reports.
- Create and validate reports for audit requests, as required
Lab Platform Responsibilities:
- Own the responsibility for maintaining, troubleshooting and answering all lab platform questions for internal Tufin trainers and external lab users.
Team Site Platform Responsibilities:
- Develop and execute a strategy for the organization and maintenance of all training materials and assets available on the internal Training Team site
Platform Documentation Responsibilities:
- Create, update, and maintain documentation for the use of the LMS platform, lab platform, and additional training platforms as needed.
- Deliver LMS platform and lab platform training to appropriate audiences to increase utilization as needed.
Technology:
- Provide end-user troubleshooting, issue remediation, technology request assistance, and escalation management for the LMS and lab platform.
Requirements
- 3+ years of Learning Management Systems administration experience is required
- Experience with Docebo LMS is preferred
Preferred Qualifications
- Aptitude to learn software and applications
- Detailed oriented with analytical thinking ability
- Superior organizational skills
- Ability to work independently and in a global team setting
- Demonstrates excellent people skills for working with both technical staff, executives, and end users
- Knowledge of design software and editing tools (e.g. Articulate, Camtasia, PowerPoint) is preferred
- Some knowledge of SharePoint is also beneficial
