With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
At Recorded Future, we provide intelligence that keeps the world’s most critical organizations secure. As our Training Operations Coordinator, you are the operational backbone of the Product Training Team. Supporting the Live Training Program Manager, you will help facilitate the seamless delivery of world-class technical education to our global customer base. This is a high-visibility, entry-level role perfect for a process-oriented professional looking to build a career in SaaS Operations, Customer Success, or Cybersecurity Education within a fast-paced, mission-driven environment.
What You'll Do:
- Live Event Support: Partner with the Program Manager to coordinate the logistics of global webinars and virtual sessions
- E-learning Operations: Assist in the deployment of new e-learning modules by managing asset uploads and performing quality assurance checks to ensure a premium learner experience.
- Learner Experience Communication: Act as a point of contact for our training community, providing prompt, professional support for inquiries regarding access, course navigation, and completions.
- Programmatic Communication: Support with designing and executing automated communication workflows that drive course and webinar enrollment, engagement, and completion rates.
- Operational Excellence: Transition manual "administrative" tasks into automated workflows, reducing the overhead required to launch new live and e-learning content.
- Credential Coordination: Facilitate the administrative process for issuing Continuing Professional Education (CPE) credits, ensuring our users receive industry-recognized value for their time.
- Stakeholder & Vendor Assistance: Support the Program Manager in coordinating with external training partners and internal speakers to ensure they have the materials and logistics needed
- Systems & Data Support: Maintain accuracy across our tech stack, including Salesforce, Gainsight, and Skilljar, and assist in compiling monthly metrics on learner participation and satisfaction.
- Team Documentation: Help maintain our internal "Operational Playbook," ensuring our training workflows are documented, consistent, and ready to scale.
- Experience: 1–3 years of experience in Operations, Project Coordination, or Customer Success—ideally within a fast-paced SaaS or Technology environment.
- Communication: Exceptional writing and editing skills with the ability to draft professional emails, community announcements, and landing page copy that aligns with our brand voice.
- Organizational Mastery: Expert-level ability to manage multiple work-streams (webinar logistics, inbox triaging, and data entry) without losing focus on the details.
- Operational Mindset: A track record of taking manual tasks and finding ways to streamline, automate, or document them for better efficiency.
- Adaptability: You thrive in an environment where priorities can shift, and you can pivot your focus without sacrificing the quality of your work.
- LMS Experience: Direct experience administering a Learning Management System
- Customer Success Tools: Familiarity with Customer Success platforms like Gainsight or CRM tools like Salesforce.
- Cybersecurity Awareness: An interest in the cybersecurity industry and an understanding of the importance of Continuing Professional Education (CPE) credits.
- Marketing Exposure: Experience with basic email marketing or event promotion to drive program enrollment.
- Platform Proficiency: Familiarity with managing virtual meeting platforms (e.g., Zoom, Microsoft Teams) and a high level of comfort learning new SaaS tools quickly.
#LI-Remote
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
