Training & Quality Assistant Manager - Back Office

Training & Quality Assistant Manager – Back Office

Position Overview:

The Training & Quality Assistant Manager for Back Office is responsible for helping to maintain DATAMARK, Inc. Quality standards and policies as per the Project requirements and client expectations, understanding the PLI metrics for Quality, and understanding its impact on the project/s. A Training & Quality Assistant Manager for Back Office is expected to be proactive and take initiatives to add value to maintain and improve Project(s) quality from time to time.  This position needs to work across many departments and stakeholders to ensure that the training developed by the organization meets the needs of each function and is aligned with the goals of the business. The Training & Quality Assistant Manager for Back Office drives brand values and philosophy through all training and development activities.

Minimum Qualifications:

• Education Requirement:
• Bachelor’s Degree in any field
•     Position Experience:
• At least 8+ years of combined experience in a Lead Trainer, Quality Assurance Specialist, Quality Team leader or Quality Assistant Manager role
• Should have been as Quality Assistant Manager for at least 2+ years of Experience
• Other Qualifications:
• Certification in Six Sigma (Yellow/Green Belt) preferred – Previous experience working with Six Sigma
• Certification/Degree in Training & Development (Train the Trainer certification)
• Proven experience where Six Sigma knowledge was applied.

The Training & Quality Assistant Manager for Back Office must be good in planning decision making with good Team handling experience

Must Laise

Documents and redesigns business processes, requirements and workflow maps to maximize quality and efficiency

The Training & Quality Assistant Manager for Back Office should have good knowledge in allocation of manpower based on the project requirements

Should have hands on experience in working on Production linked incentives, CSAT, DSAT and SLA’s to meet the set quality standards

Must be an expert in change control management and should have created SOPs for existing and new ramp up projects

Should Assist, identify an recommend the right strategy for process improvement

Works closely with functional areas to work on specific tactics for Six Sigma initiatives.

Establishes effective working relationships with clients to help them improve their processes

Efficiently drives teamwork and manages a team of Quality Auditors, Quality Assurance specialists, and Trainers.

Great communication skills both verbal and written, in the English language

· Basic knowledge of statistics and Quality tools

· Proficient in Microsoft Office

· Clearly articulates ideas and thoughts verbally

· Accurately prepares written business correspondence (to include presentations) that is coherent, grammatically correct, effective, and professional.

· Possesses excellent Facilitation skills and participants’ engagement skills

· Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment

· Detail oriented, well organized, and able to assume responsibility for specific project deliverables with limited supervision

· Excellent organizational and time management skills

· Analytical, data-driven problem solver

· Excellent customer service skills

· Ability to express complex technical concepts effectively (both written and verbally)

· Able to lead team members with knowledge & influence

PF, Gratuity, Mediclaim, etc.,