Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Transactions Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.
Job Responsibilities:
- Manage a team with an ability to drive business results, including but not limited to performance management and team development.
- Provide leadership, guidance, and motivation to staff. Groom staff to meet all productivity, quality, and site targets.
- Support High Performance Culture, which includes assisting staff with monthly business reviews, providing consistent feedback, and recognizing employees.
- Address performance issues in a timely, consistent, and professional manner. Conduct both formal and informal performance discussions as outlined by the business.
- Maintain emphasis on client deadlines, quality, and procedures. Drive team performance along with monitoring/managing workflow/BAU activities and managing projects.
- Recommend and implement effective productivity and quality improvement strategies.
- Take ownership and be willing to work additional hours as needed. Work with Image systems in a high production/high paced environment, dealing with hardware and software.
- Provide overall supervision/leadership to the staff and act as a back-up to the Shift Manager.
- Review staffing and volume trends to ensure the optimum capacity utilization.
- Ensure staff adhere to business controls/policies and procedures.
Required Qualifications, Skills and Capabilities:
- Qualified graduate with strong team management experience . Professional with a minimum of 6 years of overall work experience ; predominantly in the area of Healthcare claim processing, in-depth knowledge of EOB-Explanation of Benefit forms and Data Capture / Data Verification processes.
- Candidate must possess excellent people management skills, being able to communicate effectively with diverse work group.
- Ability to make decisions, organize, set priorities, develop and implement procedures.
- Proven supervisory and leadership skills. Ability to effectively manage deadlines and quality control.
- Ability to work overtime as needed and be flexible on work schedule (24/7 work environment)
- Proven ability to motivate, direct, and lead staff consistently while maintaining equitable and fair decisions.
- Literate on Image systems or capable of developing a good understanding of hardware and software applications.
- Ability and attitude to take initiative and ownership in work. Knowledge and experience in an operations or data processing environment.
- An exposure to time critical operations, an ability to work under pressure
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
