The User Operations Manager will analyze data, identify improvement areas, coordinate cross-functional processes, and enhance customer experience through strategic planning and operations management.
Company Description
POWERING CRYPTO WITH DATA
CoinMarketCap is the world’s most trusted and accurate source of data for cryptocurrencies. Used by millions of individuals, organizations, and exchanges, CoinMarketCap brings the most up-to-date market capitalizations, pricing, and cryptocurrency information to our users.
Pulling data from multiple exchanges and combining our robust research allows us to provide the most realistic representation of each cryptocurrency. As we grow, we will continue to provide access to our data wherever, whenever, and however is most helpful to our users.
CREATING AN OPEN WORLD
Our mission is to be the world’s authority on cryptocurrency data. We believe in an open and decentralized world, where we play a pivotal role in powering decisions and insights to drive greater understanding and adoption of cryptocurrencies. We want to achieve this mission with people who truly believe in the value and potential of empowering individuals.
Job Description
The Role
As our Operations Manager, you will be the person who reads the statistics, analyses, identifies pain points or improvements, and brainstorms strategic solutions to improve existing products or business processes. You will work with the Product, Engineering, Analytics, Marketing and customer-facing teams to operate and meaningfully improve key practices. The key focus is on bringing insights to different teams for user growth, user conversion and improving the overall customer experience.
You will be showing the ability to showcase excellent leadership, problem solving in ambiguity, project and process management, and communication skills across cross-functional stakeholders. You would also show the ability to influence business decisions through quantitative and qualitative analysis that continually drive optimization of product, processes, and user experience.
Responsibilities
1. Strategic planning: Identify trends, issues or gaps, analyze and come up with creative ideas to address issues.
2. Data-driven: Develop critical insights by analyzing datasets, connecting the dots, and to unlock opportunities for improvement to achieve business goals.
3. Coordination: Design and launch large cross-functional processes and coordinate across stakeholders as needed to ensure the right resourcing, execution and communications are in place to deliver meaningful results.
4. Operation: Design effective process, research for effective operational tools and be the one to execute daily operation tasks. Manages all day-to-day activities associated with the overall success and growth of assigned programs.
5. Cost-effective: Plan a reasonable budget for any operation related spendings and always seek for better solutions which fit the company’s best interests.
6. Evaluate: Form a continuous improvement cycle to further iterate the strategy and move closer to the business goals.
Qualifications
1. Past experience in data analytics, business analytics, strategic planning, and/or user operation;
2. 3-5 years of working experience in fast growing industry, experience in the crypto industry is a must;
3. Excellent English communication and composition skills (written and verbal) - ability to compose a grammatically correct, concise, and accurately written documents;
4. Exceptional problem-solving, project management, and analytical skills;
Top Skills
Business Analytics
Data Analytics
Operational Tools
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