The role will be required to align the strategic vision for Content Curation WOS team with Global A&G Content Operations and ensure operational delivery of services, including:
Leading the Content Curation function in India, the USA, EMEA, and APAC
Managing budget costs and 500+ headcount
Establishing the future state operating model for Content Curation
Driving Clarivate’s A&G Content Curation delivery capabilities to surpass customer satisfaction and retention while delivering improved margins and profitability
Align and influence A&G Content Curation's growth, customer service, and product strategy with the wider A&G Content Operations strategy.
A strong leadership experience that will enable and support the development of a strong second line of leadership in Clarivate.
About You – experience, education, skills, and accomplishmentsOverall, 20 years+ of experience, of which at least 5+ years should be in managing large-scale operations and leadership roles across multiple regions/countries
Experience in working with operations, managing vendors and direct client interactions
Proven track record in leadership roles with the ability to manage teams across different countries and cultures
Ability to manage relationships, including key clients and 3rd party suppliers
Experience in using Lean methodology, including TPM
Proven track record of managing internal and statutory audits
Experience in driving cultural change within a multi-site environment
Strong customer focus with demonstrable track record in operations
Influence and implement operations strategy and policy for Content Curation WOS team with a key focus on agreeing and implementing the plan across different timelines.
Drive improved margins and profitability by creating and enhancing the Content Operational delivery framework for the Content Curation WOS team
Shape, implement and drive performance against KPIs:
Cost Budget, Gross Margin, Revenue per FTE
People- Employee Engagement, Attrition
Client- Turnaround Time, Lead times, Quality
Own and deliver the Content Curation WOS team operations budgets – Employee cost, headcount, vendors
Establish and refine a framework for continual improvement with industry-leading practices and quality tools
Ensure an effective risk management program is maintained across Content Curation
Engage with Product development teams to influence technology and product developments that support operational delivery.
Work with the technology function to shape and implement solutions to improve operational delivery and customer experience
Build an effective and cohesive management team across Content Curation WOS
Implement an effective succession plan and focus on the recruitment, development and retention of a high-performing operations team
About the TeamOur team consists of 500+ colleagues located across the globe. Our team takes pride in curating and delivering authoritative scholarly content and data. We use advanced technology and Academic AI to help people make the most of this trusted content. By doing so, we fuel academic success and spark breakthroughs across thousands of institutions and for millions of people.
Hours of Work:This is a full-time role, 45 hours a week, in a Hybrid mode of working
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Top Skills
Clarivate Analytics Chennai, Tamil Nadu, IND Office
No.148, Acropolis, CIT Colony Dr. Radhakrishnan Salai, Mylapore , Chennai, Tamil Nadu, India, 600004
