Vice President, Global Capacity Planning, Workforce Management & Operations Execution

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• 12+ years’ leadership experience in support operations, workforce management, capacity planning, contact center operations, or related fields, with global scope and matrix leadership responsibility—consistent with expectations for VP-level scope at TransUnion
• Demonstrated experience designing and scaling global operating models and WFM capabilities.
• Strong command of forecasting methodologies, analytics, workforce technologies, and support operations KPIs.
• Track record of leading complex transformation initiatives and driving measurable service and efficiency outcomes.
• Experience partnering across Product, Technology, Sales, Finance, Legal, and Regional Operations
• Expertise in launching new products into support environments, including workflow, training, and readiness design.
• Exceptional influencing skills and the ability to lead through a matrixed global environment.
• Bachelor’s degree required in Engineering, Mathematics/Statistics or any other quantitative field; Master’s degree preferred.

Impact You'll Make:

The Vice President of Capacity Planning, Workforce Management (WFM), and Operations Execution is responsible for architecting, scaling, and optimizing TransUnion’s global support operating model across B2B Customer Care and B2C Consumer Servicing. This leader will ensure the organization has the capacity, capabilities, processes, and execution disciplines required to deliver exceptional customer and consumer experiences while meeting cost, service, compliance, and efficiency commitments worldwide.

This role also owns the integration of new product launches into Support and serves as a strategic driver of the overall Care & Servicing strategy, ensuring global consistency where possible and local adaptation where necessary—aligned with principles reflected in Global Operations mission materials

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

VP, Consumer Capability