Vice President - Operations Manager II Home Lending

Job Description
Join Home Lending to provide an exceptional customer experience as part of the Collateral Review Team.
As an Operations Manager within Collateral Review, you oversee the evaluation of appraisal and valuation products, including those for complex properties, ensuring the assessment of collateral risk is accurate and comprehensive. You serve as a positive role model and mentor to your team, delivering feedback professionally and maintaining effective communication with business executives. Your responsibilities include leading projects to successful completion, managing resources efficiently, and presenting strategic business initiatives to senior leadership. You determine the credibility of valuation products, manage escalations, and ensure compliance with federal regulations and company requirements. Additionally, you protect the bank's interests by evaluating collateral risk and fraud exposure, staying informed on market trends, and maintaining knowledge of relevant laws and policies.
Job Responsibilities

• Demonstrate ability to understanding and assessment of collateral risk. Deliver strategic business initiative presentations to senior leadership. Proven experience in leadership of a project to successful completion.
• Prioritizes and manages in ways that use resources effectively. Is decisive, communicates findings and issues and proposes solutions to business executives.
• Produces clear and succinct written and verbal communications and knows how to think through and frame messages for different levels of audience
• Determine credibility and acceptability of the valuation products of all risk levels. Work performance will include the review of the tools of the report, requesting and escalating revisions through Third Party Suppliers (AMCs, Staff Appraiser Management, Appraisal Management Companies), providing technical appraisal requirement interpretations to internal partners and communicating appraisal credibility, value support and subject property marketability to the underwriting partners. Assist in escalations from collateral analysts and independently verify certain data within appraisals.
• Understanding this is a critical role due to the complexity of the appraisals and the high loan limit and financial and reputational risk to the firm. Developing and managing staff to meet production requirements, SLA, while ensuring reports meet federal regulatory (FIRREA, USPAP, TILA, etc.), investor, and Chase requirements. Achieves and exceeds work goals for productivity, quality and turnaround time prioritizing workflows. Demonstrates a determination to get the job done right the first time while ensuring collateral decisions meet all program and product specifications. Communicate with internal and external management regarding appraisal corrections and/or feedback.
• Protects the bank's profits by evaluating collateral risk and/or fraud exposure. Reconciles findings with published guidelines to address/resolve variances and escalate collateral risk as required. Maintains awareness of changing economic conditions, new trends and developments in the local and national real estate and insured mortgage markets; and maintains current knowledge of existing laws, statutes, regulations, ordinances and policies & procedures pertaining to real estate and mortgage lending.
• Adheres to all Chase Fair Lending practices. Keep up to date on all collateral and credit policy changes that impact collateral review. Displays customer service excellence.
• Facilitate Onboarding of new employees including system access, monitor and certify accesses. Day to day oversight and performance management. Utilize analytical skills effectively manage time in support of production requirements. Achieves and exceeds work goals for productivity, quality and turnaround time. Proactively looks for ways to improve processes and procedures.

Required qualifications, capabilities, and skills

• Minimum of 10 years manager experience, Minimum of 10 years' experience as an appraiser, appraisal reviewer, credit underwriter with appraisal review experience, or any combination. Extensive experience in appraisal review with a minimum of 10 years' experience including communication skills, problem solving skills, analytical skills, computer skills, research skills. Subject matter expert in the regulatory and Chase requirements to ensure the level of risk of the transaction is mitigated through property value support.
• Collaborate with management and staff in the development and implementation of all projects and/or initiatives related to operational goals and/or process improvement directives. Must possess interpersonal skills necessary to work effectively with colleagues at various levels of the organization.
• Efficient work style with strong sense of urgency. Strong time management and organizational skills. Effectively communicate policy and procedure, train collateral analysts to expand knowledge and expertise to expand skillset including collateral risk tools.
• Familiarity with appraisal review tools including FNMA's CU, FHMLC's LCA, and Collateral Analytics. Demonstrate understanding and assessment of collateral risk.
• Comprehensive understanding of Chase policies and procedures, complex appraisal issues, and appraisal methodology to ensure a complete review of the appraisal(s) when approving complex collateral. Subject matter expert in the regulatory and Chase requirements to ensure the level of risk of the transaction is mitigated through property value support.
• Strong technical skills (Microsoft Office, SharePoint, Collateral Management System, etc.)
• Must possess the ability to work and research/resolve issues independently while sharing best practices and knowledge with colleagues.

Preferred qualifications, capabilities, and skills

• Bachelor's degree in relevant fields including business or equivalent work experience
• Licensed or Certified Appraiser license
• Knowledge of Federal and State regulatory requirements
• FHA/VA appraisal review experience

Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.
Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.