Job Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and be at the heart of building the next generation of Digital Self-Service capabilities for Chase.
As a Product Manager in Consumer and community Banking , you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Build the Conversational AI platform and partner with technology and analytics stakeholders in the process.
- Drive the execution of assigned prioritized initiatives in the roadmap, primarily focused on Platform capabilities.
- Partner with Product Delivery Managers to plan and prioritize the backlog of the supporting scrum teams to align with roadmap and product vision.
- Own accountability for requirements delivery from start to finish, including in-production performance, and step in as needed for issue triage and remediation to ensure consistent production quality.
- Attend and contribute to scrum/agile ceremonies as needed.
- Maintain strong control practices.
- Contribute to product strategy and product vision.
- Manage discovery and research efforts to drive continuous improvement of the product.
- Track key success metrics such as cost, feature and functionality, risk posture, and reliability.
Required qualifications, capabilities, and skills
- A Bachelor's Degree with 8+ years of product management or relevant experience ideally working with platform products
- Demonstrated experience with or understanding of Machine Learning and AI products/platforms
- Demonstrates thought-leader abilities and/or a proven record of success learning and performing in functional and technical capacities
- Experience with agile product development and software delivery lifecycle
- Proven track record of delivery and new product feature creation
- Excellent written and oral communication skills,
- Strong interpersonal skills
- Outstanding analytical and research skills
Preferred qualifications, capabilities, and skills
- Understanding or hands on experience with using Python, RASA bot framework and proven skills in defining enterprise wide Intent/Entity Taxonomy
- Commitment and self-motivation suitable to a start-up team
- Technical acumen and a passion for digital and emerging technologies
- Demonstrated prior experience working in a highly matrixed, complex organization
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
