Red Cup IT Logo

Red Cup IT

Weekend IT Help Desk Technician

Reposted 14 Days Ago
In-Office
8 Locations
Mid level
In-Office
8 Locations
Mid level
Provide technical support to end-users during weekends, troubleshoot IT issues, manage accounts, and ensure user satisfaction with IT services.
The summary above was generated by AI

The Weekend IT Help Desk Technician provides technical support and assistance to end-users primarily during weekend shifts. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and delivering excellent customer service in a fast-paced environment.

Key Responsibilities
  • Act as the first point of contact for IT-related issues reported by users via phone, email, or ticketing system during weekend shifts.
  • Diagnose, troubleshoot, and resolve technical problems related to desktop/laptop hardware, software applications, printers, and network connectivity.
  • Assist with user account management tasks such as password resets and access permissions.
  • Document support requests, solutions, and escalation steps accurately in the ticketing system.
  • Provide clear instructions and guidance to users on IT tools and best practices.
  • Escalate complex issues to higher-level IT teams or specialists when necessary.
  • Assist in maintaining IT asset inventory and supporting routine system maintenance tasks.
  • Contribute to knowledge base articles and FAQs to improve support resources.
  • Follow up with users to confirm issue resolution and gather feedback.
Requirements
  • Proven experience in help desk or technical support roles, preferably in a corporate or IT service environment.
  • Familiarity with common operating systems such as Windows and macOS.
  • Strong troubleshooting skills for hardware, software, and networking issues.
  • Basic knowledge of Active Directory and user account management.
  • Excellent communication and customer service skills.
  • Ability to work independently during weekend shifts.
  • Availability to work weekends, with flexibility for occasional extended hours.

This weekend role focuses on hands-on technical support during non-business hours, ensuring consistent IT assistance and user satisfaction outside of the regular workweek.

Top Skills

Active Directory
macOS
Windows

Similar Jobs

An Hour Ago
In-Office or Remote
7 Locations
Expert/Leader
Expert/Leader
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Lead the design of Afterpay apps, shaping customer experience and product vision. Collaborate with teams, mentor designers, and elevate design quality.
Top Skills: Design SystemsUser Experience Design
An Hour Ago
In-Office or Remote
7 Locations
Senior level
Senior level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
The Senior Product Manager will own the strategy for Square's Catalog, leading a cross-functional team to improve catalog management and enhance seller experiences across all channels. Responsibilities include developing innovative features, defining product vision, and driving alignment with stakeholders.
An Hour Ago
In-Office or Remote
7 Locations
Senior level
Senior level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
As a Software Engineer, you will develop tools to detect bad activity, automate workflows, and ensure compliance with regulatory requirements.
Top Skills: AWSEvent-Driven ArchitectureJavaKotlinMicroservice ArchitectureNosql DatabasesProtocol Buffers

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account