Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionJoin Wise Platform as Our New Enterprise Support Specialist Team Lead!
At Wise Platform, we're dedicated to revolutionizing global payments. As the B2B offering of Wise, we provide banks, financial institutions, and enterprises with a robust infrastructure that enables their customers to make fast, secure, and cost-effective international payments seamlessly within their own systems.
We're on the lookout for an enthusiastic Wise Platform Enterprise Support Specialist Team Lead to play a key role in supporting our partners and further strengthening our global reach.
What will you do:
Management of the team of up to 10 Enterprise Support Specialists, making sure the team has clarity on the performance & quality targets and that these are met or exceeded consistently. These KPIs are defined based on the partner requirements and feedback
Building and developing the team; keeping track of team members progress and skills to make sure the team is able to cover all necessary tasks (Quarterly planning, retros, setting goals for team's future, making sure CS KPI's are reached)
Work closely with the Wise Platform team (Customer Success, Account Management and Servicing teams) to provide monthly insights into partner contacts and improvements
Ensure smooth flow of inquiries and complaints through, effectively managing the team
Collect feedback from partners via satisfaction surveys and share insights with the wider Wise Platform squad on key takeaways
Motivate, coach, inspire, train and direct the assigned team members
Occasional travel to London, Tallinn, Singapore or Austin
About you:
Fluent in English
Able to travel (sometimes at short notice)
Experience - at least 6 months in a leading position in an external Customer Success or Customer Support organisation - this is a must
High analytical skills - not only understanding levers influencing the data outputs but also having the ability to provide insights to others who don’t have a good understanding of the CS data
Interviewing, selection and hiring; participating in training new and existing employees, team planning, assigning and directing work,
Able to keep up with constant change, patient and flexible
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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