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WPP

Workday Services Dev Ops Lead

Posted 4 Days Ago
Be an Early Applicant
Chennai, Tamil Nadu
Senior level
Chennai, Tamil Nadu
Senior level
The Workday Services Dev Ops Lead will manage multiple projects, ensuring effective delivery by overseeing business requirements, tracking progress, and communicating with stakeholders. The role includes facilitating stakeholder interviews, translating needs into technical specifications, and managing change adoption while adhering to Workday Services standards.
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WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

Why we're hiring:

We are seeking a highly skilled IT Professional with strong analysis & delivery capabilities to join our dynamic team. The ideal candidate will be responsible for driving projects from conception to completion, ensuring that all business requirements are gathered, documented, and met. This role requires a blend of facilitation expertise and business analysis skills to effectively bridge the gap between stakeholders, functional and technical teams. 


What you'll be doing:

  • Lead and manage multiple changes/sprints/small projects simultaneously, ensuring timely delivery within scope. 
  • Develop detailed plans, including timelines, milestones for delivery 
  • Monitor progress and track as necessary to ensure successful completion. 
  • Communicate status, risks, and issues to stakeholders and senior management. 
  • Conduct stakeholder interviews and document business requirements. 
  • Analyse and prioritize requirements based on business needs and feasibility with the Functional and Technical Teams 
  • Translate business requirements into detailed technical specifications for development teams. 
  • Ensure all requirements are clear, complete, and aligned with business objectives. 
  • Adhere to Workday Services Risk & Controls standards throughout the change lifecycle to ensure compliance. 
  • Drive the adoption of changes within the business and Workday Services environments, ensuring all required documentation, communications and training is delivered to schedule and standards. 
  • Managing the interface between Change Management and Service Delivery, ensuring Knowledge Base is updated to reflect changes and Service/Support team is briefed. 
  • Monitor and track resource availability ensuring maximum utilisation through dynamic alignment of deliverables 

What you'll need:

  • Experience with management tools (e.g., Microsoft Project, JIRA). 
  • Strong Stakeholder Management  
  • Ability to drive a delivery forward in a complex organisation 
  • Understanding of WAGILE and Dev Ops delivery methodology including project lifecycles and test cycles 
  • Experience of managing all adoption-related activities, including communications, documentation and training 
  • Transition of change to BAU, including managing knowledge management and service support impacts 
  • Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders 
  • A solid understanding of both ITIL and Agile delivery principles 
  • A strong commitment to providing exceptional customer service 
  • Ability to adapt to changing priorities and work effectively in a fast-paced environment. 
  • Experience of HR, Finance and Professional Services Applications, such as Workday or other Tier 1 ERP would be an advantage.  
  • Experience of Change Management within Jira/Confluence and ServiceNow and advantage. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.


What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.

Top Skills

Agile
Confluence
Itil
JIRA
Microsoft Project
Servicenow
Workday

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