As a Workflow Coordinator, you will manage workflows, ensure team productivity, handle customer complaints, and assist in training. You'll promote a positive team culture and participate in process improvement initiatives.
Job Description
Workflow Coordinator
Location: Bangalore
Schedule: As per jurisdiction
Working Model: Hybrid
Intro:
Join our dynamic team at CSC, where growth, collaboration, and development are at the core of our culture. As part of the Global Subsidiary Management (GSM) team, we support Fortune 500 companies in managing corporate compliance and governance across 140+ countries.
By partnering with CSC, clients reduce the complexities of international business. As a Workflow Coordinator, you will play a vital role in managing workflows, guiding team members, and ensuring productivity and performance standards are met. We're looking for a proactive and motivating team player who leads by example and thrives in a fast-paced, high volume environment.
Some of the things you will be doing:
• Work closely with Team Leaders to promote a positive team culture• Handle customer complaints and manage escalations professionally• Manage high-volume workloads to ensure deadlines are not missed• Delegate assignments and tasks with clear expectations and timelines• Assist in developing productivity and quality metrics• Participate in process improvement initiatives and encourage others to contribute• Assist in training new team members and onboarding• Identify training needs and provide coaching• Audit and create reports to track filings on a month-to-month basis• Organize team building activities to foster an inspiring work environment• Monitor team performance and provide feedback to Team Leaders• Motivate team members to achieve objectives and maintain service excellence• Collaborate with CSC's Change Management Team for new processes or technology updates
What technical skills, experience, and qualifications do you need
• 8 - 10 years of customer service experience• Demonstrated alignment with CSC values: service, teamwork, tenacity, agility, and being genuine• Proficiency in Microsoft Office• Strong ability to multi task and prioritize high-importance projects• Excellent organizational and time-management skills• Strong research and analytical abilities• Effective written and verbal communication skills• Ability to work independently and collaboratively across teams• Strong problem solving skills and decision making abilities• Proven ability to lead, influence, and engage peers• Demonstrated ability to thrive in a high-volume, deadline driven environment• Understands that team success and personal success are interdependent
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
Workflow Coordinator
Location: Bangalore
Schedule: As per jurisdiction
Working Model: Hybrid
Intro:
Join our dynamic team at CSC, where growth, collaboration, and development are at the core of our culture. As part of the Global Subsidiary Management (GSM) team, we support Fortune 500 companies in managing corporate compliance and governance across 140+ countries.
By partnering with CSC, clients reduce the complexities of international business. As a Workflow Coordinator, you will play a vital role in managing workflows, guiding team members, and ensuring productivity and performance standards are met. We're looking for a proactive and motivating team player who leads by example and thrives in a fast-paced, high volume environment.
Some of the things you will be doing:
• Work closely with Team Leaders to promote a positive team culture• Handle customer complaints and manage escalations professionally• Manage high-volume workloads to ensure deadlines are not missed• Delegate assignments and tasks with clear expectations and timelines• Assist in developing productivity and quality metrics• Participate in process improvement initiatives and encourage others to contribute• Assist in training new team members and onboarding• Identify training needs and provide coaching• Audit and create reports to track filings on a month-to-month basis• Organize team building activities to foster an inspiring work environment• Monitor team performance and provide feedback to Team Leaders• Motivate team members to achieve objectives and maintain service excellence• Collaborate with CSC's Change Management Team for new processes or technology updates
What technical skills, experience, and qualifications do you need
• 8 - 10 years of customer service experience• Demonstrated alignment with CSC values: service, teamwork, tenacity, agility, and being genuine• Proficiency in Microsoft Office• Strong ability to multi task and prioritize high-importance projects• Excellent organizational and time-management skills• Strong research and analytical abilities• Effective written and verbal communication skills• Ability to work independently and collaboratively across teams• Strong problem solving skills and decision making abilities• Proven ability to lead, influence, and engage peers• Demonstrated ability to thrive in a high-volume, deadline driven environment• Understands that team success and personal success are interdependent
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
Top Skills
MS Office
CSC Chennai, Tamil Nadu, IND Office
Thiru Vi Ka Industrial Estate, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032, Chennai, India, 600032
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