The role involves developing and executing test plans, conducting various types of testing, logging issues, and improving test processes, specifically for Zendesk applications.
What you’ll do:
- Develop and execute high-quality test plans to validate requirements.
- Lead activities to develop and run manual and automated tests to ensure product quality and prevent regressive issues.
- Perform various types of testing, including regression, sanity, functional, exploratory, integration, and system testing.
- Conduct tests before changes are released for User Acceptance Testing (UAT), and conduct manual and automated tests post-release.
- Provide effective communication regarding issues, objectives, and initiatives, and share regular status reports with all stakeholders.
- Escalate and follow up in a timely manner about all blocking issues.
- Log bugs and errors to development teams.
- Continually improve test processes and practices based on inspection and adaptation of previous iterations.
- Proactively seek ways to incorporate new/creative ideas and methodologies into testing efforts.
- Generate test reports and dashboards for management communication as needed.
What we seek in you:
- 5+ years of Applications and Platform QA experience.
- At least 3+ years of experience as Zendesk QA.
- Experience in testing Zendesk Applications, Help Centers, and Zendesk data.
- Experience working in an Agile environment.
- Experience in writing test plans, test automation, and test cases.
- Experience in any Open Source Automation Tools is a plus.
Life at Next:
At our core, we're driven by the mission of tailoring growth for our customers by enabling them to transform their aspirations into tangible outcomes. We're dedicated to empowering them to shape their futures and achieve ambitious goals. To fulfil this commitment, we foster a culture defined by agility, innovation, and an unwavering commitment to progress. Our organizational framework is both streamlined and vibrant, characterized by a hands-on leadership style that prioritizes results and fosters growth.
Perks of working with us:
- Clear objectives to ensure alignment with our mission, fostering your meaningful contribution.
- Abundant opportunities for engagement with customers, product managers, and leadership.
- You'll be guided by progressive paths while receiving insightful guidance from managers through ongoing feedforward sessions.
- Cultivate and leverage robust connections within diverse communities of interest. Choose your mentor to navigate your current endeavors and steer your future trajectory.
- Embrace continuous learning and upskilling opportunities through Nexversity.
- Enjoy the flexibility to explore various functions, develop new skills, and adapt to emerging technologies. Embrace a hybrid work model promoting work-life balance. Access comprehensive family health insurance coverage, prioritizing the well-being of your loved ones.
- Embark on accelerated career paths to actualize your professional aspirations.
Who we are?
We enable high growth enterprises build hyper personalized solutions to transform their vision into reality. With a keen eye for detail, we apply creativity, embrace new technology and harness the power of data and AI to co-create solutions tailored made to meet unique needs for our customers.
Join our passionate team and tailor your growth with us!
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