Leads customer experience and business process improvement consulting across HPE Operations. Responsibilities include diagnosing complex problems, shaping transformation strategies, building business cases, establishing governance and KPIs, managing stakeholders and finances, redesigning processes, leading change initiatives, and facilitating executive steering committees. The role requires influencing senior leaders and delivering cross-functional transformation programs that improve operational efficiency, reduce complexity, and create sustainable business impact.

Lead cross-functional transformation and customer experience programs: define strategy, establish governance, analyze data, re-engineer processes, implement change management, mobilize programs, and engage senior stakeholders to drive sustainable operational improvements.

Lead and support cross-functional transformation and customer experience programs: define strategy and governance, analyze data, re-engineer processes, drive change management, mobilize programs, engage senior stakeholders, and implement solutions to improve delivery and reduce waste.