Top Technical Support Jobs in Chennai

Lead a team of Technical Support Engineers, managing ticket resolutions, overseeing incident management, and driving product adoption through customer feedback and training.

Provide front-line technical support by diagnosing customer issues, reproducing bugs, reading MERN codebase, analyzing logs and AWS metrics, collaborating with engineering to fix and verify issues, and proactively monitoring system health.

Serve as first contact for Loomi Platform L1 support: own end-to-end tickets, diagnose technical issues, maintain ticket hygiene and SLAs, create KB articles, participate in 24x7 on-call rotation, and escalate or hand over with clear context while communicating empathetically to customers.

Provide level 1 and 2 technical support for tools and applications, monitoring performance, investigating incidents, and collaborating on escalated issues.

The Technical Support Engineer resolves service issues, supports network operations, and improves customer experience in a 24/7 environment.

Provide product support and QA for SaaS products: investigate and reproduce customer issues, validate fixes, test releases, document and improve help content, build automations, and use AI-assisted tools and debugging workflows to escalate and resolve technical problems.

The Technical Support Engineer will provide customer support for contact center software, resolve technical issues, and understand omni channel communication technologies.

The Technical Support Engineer manages MACD operations, supports enterprise contact center environments, and ensures timely issue resolution while adhering to SLAs.

Provide Level 2 technical support for customers, troubleshoot issues, manage service activation processes, and ensure customer satisfaction. Requires knowledge in billing, telecommunication, and CSG products.

The Technical Support Engineer provides customer support for cloud contact center software, troubleshooting technical issues, and implementing solutions for clients.

Provide Level 2 production support for CSG Single View/Encompass billing systems: troubleshoot and resolve live production issues, perform health checks, analyze performance, liaise with customers and Level 3/4 R&D, follow SLAs/OLAs, and work 24x7 shifts including on-call, nights, weekends, and holidays.

Provide on-site technical support for Denali solutions: install, configure, troubleshoot hardware and software, conduct assessments, train client staff, document work, and collaborate with engineering to customize and improve systems while maintaining strong client communication and customer satisfaction.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

The Technical Support Specialist assists customers by troubleshooting technical issues, managing escalated problems, and ensuring timely resolution, while enhancing customer satisfaction.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

Provide first-line technical support for Sectigo's clients, troubleshoot networking issues, and document solutions while ensuring excellent customer service.

The Technical Support Engineer rectifies customer issues, manages JIRA and Kissflow tickets, tests new features, and provides training.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

The Technical Support Engineer will provide technical support for Wowza Media Systems products, ensuring SLAs are met, mentoring junior staff, and contributing to the knowledge base.

As a Senior Technical Support Engineer, you will provide advanced technical support for the Alation platform, troubleshoot complex issues, and contribute to knowledge base creation.

As a Solutions Engineer I, you'll implement Five9's cloud contact center solutions, configure tailored deployments, support user acceptance testing, and troubleshoot issues.

As a Technical Support Engineer, you will troubleshoot complex software issues, collaborate with engineering, and advocate for customers to resolve issues efficiently while managing communication among various teams.

The Technical Support Engineer troubleshoots and resolves complex advanced product issues, collaborates with teams, ensures SLA compliance, and mentors junior staff.

As a Technical Support Engineer, you will troubleshoot complex products, collaborate with R&D, maintain SLA compliance, and mentor junior staff while managing multi-vendor networks.

As a Technical Support Engineer 2, you'll support Twilio customers, resolve complex issues, and communicate technical details effectively, enhancing user experience.