Top Technical Support Jobs in Chennai

Provides technical support to customers and sales teams by researching, diagnosing, troubleshooting, and resolving issues through phone, email, and chat. Owns escalations, manages multiple cases against SLAs, documents incidents, contributes to the knowledge base, and maintains clear customer communications. Requires familiarity with networks, DNS, Active Directory, operating systems, web technologies, APIs, web servers, and SSL/TLS concepts. This is a full-time, in-office role in Chennai with rotational shifts, weekend or holiday coverage, and after-hours pager responsibilities.

Provide advanced technical support for Microsoft Teams and Microsoft 365 collaboration services. Administer Teams policies, meetings, calling, telephony, resource accounts, and Direct Routing voice solutions. Troubleshoot desktop, voice, video, and collaboration issues; monitor service health and call quality; support migrations and adoption projects; create documentation and training materials; perform installations and infrastructure coordination; and ensure compliance with security and privacy policies.

Provides frontline technical support for a SaaS and web technology platform through email, web forms, Slack, and other channels. Troubleshoots account, billing, DNS, SSL, deployment, configuration, and form issues; interprets logs and errors; documents resolutions; escalates complex problems; and maintains support guides. The role also uses AI-assisted tools, identifies recurring issues, improves self-service resources, and collaborates across global support teams.

Prepare and update detailed electrical drawings for EHV AIS/GIS substations up to 400 kV/765 kV, including layouts, SLDs, protection and control schematics, cable routing, earthing, and lightning protection drawings. Interpret engineering inputs, equipment layouts, specifications, and markups; incorporate revisions and field changes; produce as-built documentation; prepare preliminary designs and BoMs for bids; and coordinate with engineering, construction, consultants, EPCs, vendors, and site teams.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide advanced escalation support for Sectigo customers: diagnose, troubleshoot, and resolve SSL/TLS and certificate lifecycle issues. Handle escalated tickets via phone, email, or chat, use ticketing systems, update knowledge base, coordinate internal escalations, and ensure customer satisfaction. Work onsite in Chennai with shift and after-hours pager responsibilities.

Provide level 1 and 2 technical support for tools and applications, monitoring performance, investigating incidents, and collaborating on escalated issues.

Provide technical support to French- and English-speaking B2B SaaS customers through email, chat, and phone. Troubleshoot web application issues, analyze logs, manage support tickets within SLAs, and track software defects in Jira. Collaborate with Development, QA, Product, Sales, and Customer Success teams to resolve issues, support onboarding, and communicate product feedback.

Leads and develops a technical support team, overseeing ticket operations, escalations, SLA performance, customer relationships, support metrics, documentation, product-release support, and continuous process improvement. Partners with Product, Engineering, QA, and Operations to resolve issues and improve customer satisfaction. Coaches team members, manages performance, analyzes recurring problems, and presents operational insights to leadership.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provides technical support to field teams for elevator, escalator, and building door products. Responsibilities include material identification, material master and product data management, BOM creation, replacement studies, spare-parts support, RFQ processing, and technical documentation. The role requires SAP, PDM/PLM, engineering drawing, and supply chain knowledge, along with collaboration across global teams.

Provides technical support for frontline and global spares teams, including material identification, urgent quotations, supplier recommendations, replacement studies, warranty analysis, and purchasing clarification. Manages spare-material lifecycles, product data, catalog maintenance, compliance documentation, and regulatory reporting. Supports pricing through cost analysis, benchmarking, and supplier negotiations while coordinating globally on technical and master-data processes.

Provide technical post-sale support and onboarding for Motorq's connected-car SaaS, troubleshoot data and API issues, own support tickets, validate billing, analyze operational trends, build dashboards, and improve support processes and documentation.

Provides technical support for Akamai Guardicore Segmentation and Zero Trust cybersecurity products. Investigates and resolves complex B2B customer issues, owns problem resolution, collaborates with internal teams, analyzes recurring technical problems, and proposes preventive solutions. Requires knowledge of Linux, networking, virtualization, cloud technologies, and basic scripting.

Provide 2nd-level EDI support: manage ANSI/X12 and EDIFACT messages, troubleshoot errors using Axway B2Bi and IBM MQ, view mainframe logs, operate across Windows/Unix/mainframe, coordinate third parties, and work 24x7 shifts.

Provide first-line technical support for Sectigo's clients, troubleshoot networking issues, and document solutions while ensuring excellent customer service.

Provide technical support for Twilio Email infrastructure, troubleshoot complex email and network issues, collaborate with customers and engineering via Slack and JIRA, contribute to knowledge bases, and work shift-based schedules supporting EMEA customers.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

Provide 1st/2nd line technical support for Performio customers via Zendesk, triage and resolve issues within SLAs, maintain the knowledge base, assist with configuration, testing, and implementations, and recommend solutions and best practices.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

Lead a team of Technical Support Engineers, managing ticket resolutions, overseeing incident management, and driving product adoption through customer feedback and training.

Provide advanced technical support and act as escalation point for Alation customers. Troubleshoot complex issues across Linux, databases, web servers, Java/Python apps, and REST APIs; build lab setups, author documentation, and enable internal/external teams as an SME.

Manage and lead a technical engineering team to design, develop, and troubleshoot networking and software solutions. Oversee headcount, schedules, budgets, and outsourced partners; communicate project status and escalate issues; drive process improvements and cost reductions; handle hiring, performance management, coaching, and career development for direct reports.