Top Technical Support Jobs in Chennai

Leads a technical engineering support team delivering networking and wireless solutions. Manages staff, headcount, project schedules, budgets, resources, suppliers, deliverables, and escalations. Drives process improvements, cost reductions, team hiring, performance management, coaching, and career development. Coordinates projects across multiple engineering disciplines and ensures alignment with organizational roadmaps.

Manage and lead a technical engineering team to design, develop, and troubleshoot networking and software solutions. Oversee headcount, schedules, budgets, and outsourced partners; communicate project status and escalate issues; drive process improvements and cost reductions; handle hiring, performance management, coaching, and career development for direct reports.

Provides advanced technical support for Sectigo customers, handling escalated Tier 1 issues through diagnosis, troubleshooting, resolution, and follow-up. Supports customers by phone, email, and chat; documents issues; manages multiple cases; escalates unresolved problems; contributes to the knowledge base; and collaborates with sales and internal teams. The role requires expertise in SSL/TLS, certificates, networking, operating systems, server troubleshooting, and information security products.

Investigate and resolve customer technical issues involving Windows and related server technologies. Collaborate across teams, use troubleshooting tools, share technical knowledge, complete readiness training, identify product defects, and escalate issues to improve Microsoft products and support processes.

Investigate and resolve customer technical issues, collaborate across teams, use troubleshooting tools, build peer knowledge communities, develop technical proficiency, and escalate product defects to support product and process improvements.

Investigate and resolve customer technical issues involving virtual desktops, remote desktop services, VMware, Citrix, Windows, printing, user profiles, and application management. Share technical knowledge, build peer communities, complete readiness training, identify product defects, and escalate issues to support Microsoft product improvements.

Provides Tier 1 technical support to government customers through phone, chat, web, and email. Responsibilities include managing Salesforce Service Cloud cases, troubleshooting technologies and data issues, triaging incidents, researching defects, documenting resolutions, delivering software guidance and training, maintaining knowledge resources, and using AI tools. The role requires strong technical aptitude, communication, organization, prioritization, teamwork, and willingness to work scheduled and rotating after-hours shifts.

Provides onsite IT support, handles service desk calls and tickets, installs and upgrades computers, manages PC lifecycle and IT assets, configures Windows systems, installs software and hardware, and troubleshoots computer systems and peripherals. The role also documents configurations, protects confidential information, recommends process improvements, and participates in IT services projects.

Provides global technical support for AlgoSec customers and partners, troubleshooting cloud infrastructure, Linux systems, applications, networking, security environments, and enterprise software. Investigates complex issues, coordinates with Support, R&D, Delivery, Product, and Sales teams, manages cases through resolution, and develops scripts and automations to improve support efficiency and reliability. Maintains technical documentation and contributes to support process improvement while working flexible hours in a 24x7 organization.

Provides technical support for Repligen bioprocessing products and technologies. Responsibilities include troubleshooting hardware, software, process, and system issues; managing Salesforce support cases; documenting technical findings; coordinating RMAs, replacement parts, and field service dispatches; creating technical documentation; collaborating cross-functionally; and identifying process improvements. The role also supports customer and field service teams, interprets system diagnostics and alarms, and may travel occasionally for customer visits and training.

Provide technical support for Twilio customers and partners using email infrastructure, APIs, SDKs, and cloud solutions. Troubleshoot complex connectivity, security, protocol, and platform issues; communicate solutions to technical and non-technical audiences; collaborate with Product and Engineering teams through Slack and JIRA; document knowledge and identify product improvements. The role supports EMEA customers on rotating shifts that may include weekends and requires occasional travel.

Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

Provides technical support for a zero-trust cloud networking platform. Resolves, escalates, tracks, and closes customer incidents and service requests within SLAs. Troubleshoots WAN/LAN, software-defined networking, cloud networking, firewalls, ACLs, and cloud security environments across AWS, Azure, and GCP. Works rotational 24/7 shifts with globally distributed teams and supports incident, change, and problem management processes.

Provides post-sales technical support for Nozomi Networks’ OT and IoT cybersecurity products. Responsibilities include troubleshooting, customer consultation, infrastructure deployment and optimization, issue replication, knowledge-base development, and collaboration with Product and Engineering teams. The role requires expertise in Unix, FreeBSD, networking, security appliances, virtualization, scripting, APIs, PostgreSQL, IDS, and information security, with occasional weekend on-call coverage.

Provide first- and second-line application support for global users across rotating day and night shifts. Investigate incidents and service requests using logs, monitoring tools, SQL, API calls, and debugging tools. Troubleshoot Windows, Linux, databases, networking, and application issues; document incidents; manage SLAs; and collaborate with development, QA, infrastructure, and subject-matter experts to resolve complex problems.

Provides expert technical support for Avid’s video, post-production, storage, asset management, cloud, and news production solutions. Responsibilities include managing customer cases, troubleshooting and reproducing bugs, coordinating internal resources, planning patches and upgrades, documenting shift handoffs, following up on issues, and meeting service-level agreements within a global 24/7 support operation.

Supports installation, testing, maintenance, troubleshooting, and operation of mobile mud logging equipment on onshore and offshore oil rigs. Assists with equipment preparation, inventory, documentation, warehouse activities, and HSE compliance while completing structured technical training and supervised field exposure. The role is designed for fresh graduates or early-career professionals with electrical, electronics, instrumentation, or related technical education.

Provides L1/L2 technical support by troubleshooting hardware, software, operating system, and basic networking issues. Responds to user queries, documents resolutions, escalates complex problems, and coordinates with internal teams. The role also supports customer communication, inside sales, lead generation, GTM initiatives, and business development. This is an office-based rotational-shift position in Chennai, suitable for freshers or candidates with relevant IT support experience.

Provides Level 1 technical support to end users across Microsoft 365, Teams, Windows, Azure, Active Directory, hardware, LAN, VDI, and business applications. Responsibilities include troubleshooting hardware, software, network, and connectivity issues; managing service desk tickets and SLAs; administering accounts and passwords; supporting application rollouts; providing remote and telephone assistance; documenting solutions; training users; and escalating unresolved issues.

Own and resolve complex Slurm support cases for production AI and HPC clusters. Diagnose scheduler, Linux, networking, storage, authentication, database, container, and GPU infrastructure issues; advise customers on configuration, upgrades, reliability, and incident recovery; collaborate with engineering on defects; and develop technical documentation, diagnostic tools, and training.

Provides Tier 3 technical support for networking products in data center, AI, storage, and HPC environments. Installs systems, troubleshoots complex network issues, develops customer solutions, manages complex installations, and handles problem resolution. The role requires expertise in routing, switching, virtualization, Linux, scripting, Ansible, and major network vendors. It also involves customer communication, site visits, process improvement, and collaboration with Engineering, Marketing, Support, customers, and partners.

Prepare and update detailed electrical drawings for EHV AIS/GIS substations up to 400 kV/765 kV, including layouts, SLDs, protection and control schematics, cable routing, earthing, and lightning protection drawings. Interpret engineering inputs, equipment layouts, specifications, and markups; incorporate revisions and field changes; produce as-built documentation; prepare preliminary designs and BoMs for bids; and coordinate with engineering, construction, consultants, EPCs, vendors, and site teams.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Provides technical support to customers and sales teams by researching, diagnosing, troubleshooting, and resolving issues through phone, email, and chat. Owns escalations, manages multiple cases against SLAs, documents incidents, contributes to the knowledge base, and maintains clear customer communications. Requires familiarity with networks, DNS, Active Directory, operating systems, web technologies, APIs, web servers, and SSL/TLS concepts. This is a full-time, in-office role in Chennai with rotational shifts, weekend or holiday coverage, and after-hours pager responsibilities.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.