Top Technical Support Jobs in Chennai

Provide technical support for Rocket Software products: assist customers with installation, setup, configuration, and deployment; troubleshoot issues across mainframe, ETL, and databases; reproduce symptoms, escalate to development, and guide permanent resolutions. Work within a team and support after-hours as needed.

The Technical Support Specialist resolves customer technical issues, manages escalations, ensures satisfaction, and improves service quality, utilizing various technical tools and knowledge.

As a Solutions Engineer I, you'll implement Five9's cloud contact center solutions, configure tailored deployments, support user acceptance testing, and troubleshoot issues.

Lead a team of Technical Support Engineers, managing ticket resolutions, overseeing incident management, and driving product adoption through customer feedback and training.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot and resolve customer issues, update support tools, perform health checks, coordinate escalations, assist reporting on KPIs, and support on-call/shift schedules with occasional onsite travel.

Provide Level 2 production support for CSG billing and provisioning products, troubleshoot errors, liaise with customers and R&D, perform application health checks, manage tickets and KPIs, deliver installations, support on-call shifts, and work with monitoring, CI/CD and automation tools.

Lead a team in technical incident resolution, customer support, product analysis, and operational management while ensuring high customer satisfaction.

The Technical Support Analyst II provides Level 2 support, troubleshooting technical issues in a live production environment, especially with CSG's billing product, Singleview. They ensure customer satisfaction and collaborate with various teams to resolve issues effectively.

The Technical Support Engineer will manage technical delivery, resolve complex network issues, oversee escalations, and contribute to continuous learning and innovation in telecom technologies.

As a Technical Support Engineer, responsibilities include troubleshooting complex network issues, collaborating with R&D, ensuring SLA compliance, and mentoring junior staff.

The Technical Support Engineer leads the technical delivery for customer service, resolves complex network issues, manages escalations, and ensures SLAs are met, while continually learning and applying new technologies.

Provide advanced technical support for Microsoft 365 and Azure services, manage escalated customer incidents, lead troubleshooting efforts, and implement ITIL best practices. Responsible for documentation and maintaining client environments.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

The Technical Support Engineer provides global customer support for product installation and troubleshooting, maintains the knowledge base, and collaborates with support teams and R&D.

The Technical Support Engineer will assist global customers with product installation, troubleshooting, and support in network security, while maintaining the knowledge base.

The Technical Support Specialist resolves technical issues for business customers regarding enterprise desktop products and assists Tier 1 support teams. Responsibilities include troubleshooting software, hardware, and connectivity issues, providing guidance, and assisting with support tickets and projects.

The Technical Support Analyst provides Level 2 support, resolves technical issues, monitors application performance, and ensures customer satisfaction through professional interaction and timely issue resolution.

As a Wireless Application Engineer, provide technical support for wireless solutions, troubleshoot issues, support product integration, and collaborate with teams to enhance customer experience.

The Technical Support Engineer - NSP troubleshoots networking issues, collaborates with teams, resolves complex technical situations, and mentors junior staff while ensuring compliance with SLAs.

As a Technical Support Engineer, you will troubleshoot complex products, collaborate with R&D, maintain SLA compliance, and mentor junior staff while managing multi-vendor networks.

The Technical Support Engineer provides customer support for cloud contact center software, troubleshooting technical issues, and implementing solutions for clients.

As a Technical Support Specialist, you'll provide application support, resolving inefficiencies and bottlenecks while maintaining billing SLAs.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

Support Twilio customers by resolving issues with email infrastructure, APIs, and communication protocols. Collaborate with teams to improve customer experience and provide feedback to product teams.

As a Senior Technical Support Engineer, you will provide advanced technical support for the Alation platform, troubleshoot complex issues, and contribute to knowledge base creation.