Top Technical Support Jobs in Chennai

Provides technical support to field teams for elevator, escalator, and building door products. Responsibilities include material identification, material master and product data management, BOM creation, replacement studies, spare-parts support, RFQ processing, and technical documentation. The role requires SAP, PDM/PLM, engineering drawing, and supply chain knowledge, along with collaboration across global teams.

Provides technical support for frontline and global spares teams, including material identification, urgent quotations, supplier recommendations, replacement studies, warranty analysis, and purchasing clarification. Manages spare-material lifecycles, product data, catalog maintenance, compliance documentation, and regulatory reporting. Supports pricing through cost analysis, benchmarking, and supplier negotiations while coordinating globally on technical and master-data processes.

Provide 2nd-level EDI support: manage ANSI/X12 and EDIFACT messages, troubleshoot errors using Axway B2Bi and IBM MQ, view mainframe logs, operate across Windows/Unix/mainframe, coordinate third parties, and work 24x7 shifts.

Provide first-line technical support for Sectigo's clients, troubleshoot networking issues, and document solutions while ensuring excellent customer service.

Provide frontline technical support for end users: troubleshoot Windows workstations, mobile devices, telephony, Active Directory and Exchange; provision devices; configure applications; participate in service desk queue; mentor others and implement process improvements.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

Lead a team of Technical Support Engineers, managing ticket resolutions, overseeing incident management, and driving product adoption through customer feedback and training.

Manage and lead a technical engineering team to design, develop, and troubleshoot networking and software solutions. Oversee headcount, schedules, budgets, and outsourced partners; communicate project status and escalate issues; drive process improvements and cost reductions; handle hiring, performance management, coaching, and career development for direct reports.

Provide advanced technical support for Redis Enterprise software: troubleshoot and reproduce complex issues, perform root cause analysis, analyze performance (including network and cloud environments), collaborate with engineering and CloudOps, manage escalations, document solutions, and assist with deployments, upgrades, testing, and customer training.

Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

Provide technical support for Twilio Console users, troubleshoot telecom and QoS issues, collaborate with Engineering/Product, document trends, file JIRAs, and contribute to knowledge bases while occasionally working irregular shifts.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.

Entry-level engineering role supporting WLAN solutions: design and test portions of systems, implement test plans, troubleshoot hardware/software, collaborate with internal and outsourced partners, and apply engineering tools to develop reliable, cost-effective products.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

Design, develop, validate and troubleshoot WLAN-related engineering solutions. Implement test plans, collaborate with internal and outsourced partners, analyze failures, and provide technical support for hardware, electrical and software components.

Provide technical customer support across chat, email, Slack, and video; troubleshoot integrations, APIs, and cloud infrastructure; identify trends, improve documentation, and manage critical outages with engineering teams.

The Technical Support Engineer provides global customer support for product installation and troubleshooting, maintains the knowledge base, and collaborates with support teams and R&D.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

Provide front-line technical support by diagnosing customer issues, reproducing bugs, reading MERN codebase, analyzing logs and AWS metrics, collaborating with engineering to fix and verify issues, and proactively monitoring system health.

Lead daily technical support operations for SketchUp users: coach and develop agents, manage real-time queues and SLAs, handle high‑stakes escalations, audit case quality, maintain SOPs, and represent support during product releases and UAT to ensure Day‑1 readiness.

Provide technical post-sale support and onboarding for Motorq's connected-car SaaS, troubleshoot data and API issues, own support tickets, validate billing, analyze operational trends, build dashboards, and improve support processes and documentation.

Provide advanced escalation support for Sectigo customers: diagnose, troubleshoot, and resolve SSL/TLS and certificate lifecycle issues. Handle escalated tickets via phone, email, or chat, use ticketing systems, update knowledge base, coordinate internal escalations, and ensure customer satisfaction. Work onsite in Chennai with shift and after-hours pager responsibilities.

Operate and troubleshoot enterprise network security services (firewalls, DNS, WAN/LAN, SD‑WAN) in a 24x7 environment. Own incident resolution, coordinate with NOC and cross‑functional teams, perform root cause analysis, implement changes, engage OEMs/providers, and develop monitoring, reports, and mitigation proposals.

Provide level 1 and 2 technical support for tools and applications, monitoring performance, investigating incidents, and collaborating on escalated issues.

Provide technical support for Twilio's platform and APIs, troubleshoot server- and client-side code, network and telephony issues (SIP/VoIP), collaborate with Product and Engineering, file JIRAs, and surface customer feedback to improve processes and products. Role requires shift work and occasional travel.