Top Technical Support Jobs in Chennai

Provides onsite IT support, handles service desk calls and tickets, installs and upgrades computers, manages PC lifecycle and IT assets, configures Windows systems, installs software and hardware, and troubleshoots computer systems and peripherals. The role also documents configurations, protects confidential information, recommends process improvements, and participates in IT services projects.

Provides Level 2 technical support by troubleshooting hardware and software issues, managing escalated tickets, coordinating with Level 3, vendors, engineering, and field services, and owning cases through resolution. Responsibilities include customer and technician communication, ticket documentation, SLA compliance, incident triage, quality standards, and maintaining knowledge of product and system changes.

Provides front-line technical support in a retail store by handling customer queries involving mobile devices, laptops, and desktops. Troubleshoots hardware and software issues, resolves problems where possible, escalates unresolved cases, and delivers a customer-focused experience. Requires strong verbal and written communication, technical aptitude, self-direction, goal orientation, and availability to work weekends.

Provides front-end customer service and technical support in a retail store. Handles customer questions and issues involving mobile devices, laptops, and desktops; troubleshoots and resolves problems, escalates unresolved cases, and promotes customer satisfaction. Requires strong technical knowledge, communication skills, self-direction, goal orientation, and weekend availability.

Provide first-line technical support for vessel Planned Maintenance Systems, troubleshoot stakeholder issues, maintain PMS databases, validate technical and spare-parts data, and support migrations, standardization, reporting, and continuous improvement. The role requires reviewing technical documentation, analyzing data in Excel, coordinating with vessel and shore-based teams, and delivering responsive customer service.

Provide first-line technical support for vessel Planned Maintenance Systems, troubleshoot stakeholder issues, maintain and validate PMS databases, standardize spare-parts and maintenance data, and support migrations and continuous improvement projects. Review technical documentation, perform bulk data updates, prepare Excel reports, analyze PMS data, and deliver customer service to vessel and shore-based stakeholders.

Resolves technical support issues involving AV hardware, video conferencing systems, and related software through phone, email, and chat. Handles escalated Tier 1 tickets, guides support staff, identifies issue trends, provides customer feedback, supports process improvements, and assists with related projects. The role requires strong customer care, troubleshooting, communication, ticketing-system, and video-conferencing software experience.

Provide first- and second-line application support for global users across rotating day and night shifts. Investigate incidents and service requests using logs, monitoring tools, SQL, API calls, and debugging tools. Troubleshoot Windows, Linux, databases, networking, and application issues; document incidents; manage SLAs; and collaborate with development, QA, infrastructure, and subject-matter experts to resolve complex problems.

Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

Provides expert technical support for Avid’s video, post-production, storage, asset management, cloud, and news production solutions. Responsibilities include managing customer cases, troubleshooting and reproducing bugs, coordinating internal resources, planning patches and upgrades, documenting shift handoffs, following up on issues, and meeting service-level agreements within a global 24/7 support operation.

Supports installation, testing, maintenance, troubleshooting, and operation of mobile mud logging equipment on onshore and offshore oil rigs. Assists with equipment preparation, inventory, documentation, warehouse activities, and HSE compliance while completing structured technical training and supervised field exposure. The role is designed for fresh graduates or early-career professionals with electrical, electronics, instrumentation, or related technical education.

Provides first- and second-line application support for bespoke services and platforms on a rotating day and night shift schedule. Investigates incidents and service requests using logs, monitoring tools, SQL, APIs, and debugging utilities; troubleshoots Windows, Linux, databases, networking, and web applications. Collaborates with development, QA, infrastructure, and subject-matter teams, documents incidents, manages SLAs, and communicates technical issues to global users.

Provides first- and second-line application support for global users across bespoke services and platforms. Investigates incidents, service requests, and complex application issues using logs, monitoring tools, SQL, APIs, and debugging tools. Supports Windows and Linux environments, troubleshoots databases and network issues, documents incidents, manages SLAs, and collaborates with development, QA, infrastructure, and subject matter experts. The role operates rotating day and night shifts on a 28-day Pitman schedule.

Provides 1st and 2nd line application support for global users across rotating day and night shifts. Investigates incidents and service requests using logs, monitoring tools, SQL, APIs, and debugging tools; troubleshoots Windows, Linux, databases, networking, and application issues. Collaborates with development, QA, infrastructure, and subject matter experts, documents incidents, manages SLAs, and delivers clear technical communication.

Provides 1st and 2nd line application support for global users on rotating day and night shifts. Investigates incidents and service requests using logs, monitoring tools, SQL, API testing, and network troubleshooting. Collaborates with development, QA, infrastructure, and subject matter experts to resolve complex issues, document incidents, meet SLAs, and maintain reliable application services.

Provides L1/L2 technical support by troubleshooting hardware, software, operating system, and basic networking issues. Responds to user queries, documents resolutions, escalates complex problems, and coordinates with internal teams. The role also supports customer communication, inside sales, lead generation, GTM initiatives, and business development. This is an office-based rotational-shift position in Chennai, suitable for freshers or candidates with relevant IT support experience.

Provides Level 1 technical support to end users across Microsoft 365, Teams, Windows, Azure, Active Directory, hardware, LAN, VDI, and business applications. Responsibilities include troubleshooting hardware, software, network, and connectivity issues; managing service desk tickets and SLAs; administering accounts and passwords; supporting application rollouts; providing remote and telephone assistance; documenting solutions; training users; and escalating unresolved issues.

Own and resolve complex Slurm support cases for production AI and HPC clusters. Diagnose scheduler, Linux, networking, storage, authentication, database, container, and GPU infrastructure issues; advise customers on configuration, upgrades, reliability, and incident recovery; collaborate with engineering on defects; and develop technical documentation, diagnostic tools, and training.

Prepare and update detailed electrical drawings for EHV AIS/GIS substations up to 400 kV/765 kV, including layouts, SLDs, protection and control schematics, cable routing, earthing, and lightning protection drawings. Interpret engineering inputs, equipment layouts, specifications, and markups; incorporate revisions and field changes; produce as-built documentation; prepare preliminary designs and BoMs for bids; and coordinate with engineering, construction, consultants, EPCs, vendors, and site teams.

Provides technical support to customers and sales teams by researching, diagnosing, troubleshooting, and resolving issues through phone, email, and chat. Owns escalations, manages multiple cases against SLAs, documents incidents, contributes to the knowledge base, and maintains clear customer communications. Requires familiarity with networks, DNS, Active Directory, operating systems, web technologies, APIs, web servers, and SSL/TLS concepts. This is a full-time, in-office role in Chennai with rotational shifts, weekend or holiday coverage, and after-hours pager responsibilities.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide advanced escalation support for Sectigo customers: diagnose, troubleshoot, and resolve SSL/TLS and certificate lifecycle issues. Handle escalated tickets via phone, email, or chat, use ticketing systems, update knowledge base, coordinate internal escalations, and ensure customer satisfaction. Work onsite in Chennai with shift and after-hours pager responsibilities.

Provide level 1 and 2 technical support for tools and applications, monitoring performance, investigating incidents, and collaborating on escalated issues.

Leads and develops a technical support team, overseeing ticket operations, escalations, SLA performance, customer relationships, support metrics, documentation, product-release support, and continuous process improvement. Partners with Product, Engineering, QA, and Operations to resolve issues and improve customer satisfaction. Coaches team members, manages performance, analyzes recurring problems, and presents operational insights to leadership.