Top Technical Support Jobs in Chennai

Lead daily technical support operations for SketchUp users: coach and develop agents, manage real-time queues and SLAs, handle high‑stakes escalations, audit case quality, maintain SOPs, and represent support during product releases and UAT to ensure Day‑1 readiness.

Provide advanced escalation support for Sectigo customers: diagnose, troubleshoot, and resolve SSL/TLS and certificate lifecycle issues. Handle escalated tickets via phone, email, or chat, use ticketing systems, update knowledge base, coordinate internal escalations, and ensure customer satisfaction. Work onsite in Chennai with shift and after-hours pager responsibilities.

Provide level 1 and 2 technical support for tools and applications, monitoring performance, investigating incidents, and collaborating on escalated issues.

The Technical Support Engineer manages MACD operations, supports enterprise contact center environments, and ensures timely issue resolution while adhering to SLAs.

The Technical Support Engineer resolves technical issues for customers, supports integration with APIs, manages tickets, and documents solutions. They collaborate with engineering to improve products and must possess strong problem-solving, communication, and technical writing skills.

Roles include Customer Success Specialist and Technical Support Engineer, focusing on retention, renewals, and technical issue resolution in SaaS.

Provide 24x7 technical support for network services (firewalls, DNS, secure connectivity), troubleshoot production incidents, manage incident/problem/change processes, deploy and administer firewall and SASE solutions, conduct security assessments, mentor junior staff, and coordinate with OEMs and cross-functional teams for complex issue resolution.

The Technical Support Specialist assists customers by troubleshooting technical issues, managing escalated problems, and ensuring timely resolution, while enhancing customer satisfaction.

Provide first-line technical support for Sectigo's clients, troubleshoot networking issues, and document solutions while ensuring excellent customer service.

Provide 2nd-level EDI support: manage ANSI/X12 and EDIFACT messages, troubleshoot errors using Axway B2Bi and IBM MQ, view mainframe logs, operate across Windows/Unix/mainframe, coordinate third parties, and work 24x7 shifts.

Provide technical support for Twilio Email infrastructure, troubleshoot complex email and network issues, collaborate with customers and engineering via Slack and JIRA, contribute to knowledge bases, and work shift-based schedules supporting EMEA customers.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.

Lead technical support for cloud services and infrastructure: troubleshoot and optimize Kubernetes/OpenShift/OpenStack deployments, perform RCA for critical incidents, develop Python and Ansible automation, provide final escalation and on-call support, and liaise with customers and internal teams to meet SLAs.

Provide product support for Five9 cloud contact center customers: troubleshoot logs, SQL, IIS, networking, and APIs; work with contact-center platforms (Cisco, Amazon Connect, Genesys, etc.); implement solutions consultatively and ensure excellent customer care.

Provide 1st/2nd line technical support for Performio customers via Zendesk, triage and resolve issues within SLAs, maintain the knowledge base, assist with configuration, testing, and implementations, and recommend solutions and best practices.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

Lead a team of Technical Support Engineers, managing ticket resolutions, overseeing incident management, and driving product adoption through customer feedback and training.

Provide first-line technical support: diagnose and troubleshoot software, hardware, and system issues; guide customers through setup and configuration; maintain support records and documentation; escalate complex issues to engineering and recommend product improvements.

Provide technical support for Binary Stream products: create and manage support tickets, reproduce and troubleshoot customer issues, liaise with Development for defects, maintain communication, and contribute to support process improvements and coaching.

Manage and lead a technical engineering team to design, develop, and troubleshoot networking and software solutions. Oversee headcount, schedules, budgets, and outsourced partners; communicate project status and escalate issues; drive process improvements and cost reductions; handle hiring, performance management, coaching, and career development for direct reports.

Provide advanced technical support for Redis Enterprise software: troubleshoot and reproduce complex issues, perform root cause analysis, analyze performance (including network and cloud environments), collaborate with engineering and CloudOps, manage escalations, document solutions, and assist with deployments, upgrades, testing, and customer training.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.