Top Technical Support Engineer Jobs in Chennai

Provides onsite IT support, handles service desk calls and tickets, installs and upgrades computers, manages PC lifecycle and IT assets, configures Windows systems, installs software and hardware, and troubleshoots computer systems and peripherals. The role also documents configurations, protects confidential information, recommends process improvements, and participates in IT services projects.

Provides global technical support for AlgoSec customers and partners, troubleshooting cloud infrastructure, Linux systems, applications, networking, security environments, and enterprise software. Investigates complex issues, coordinates with Support, R&D, Delivery, Product, and Sales teams, manages cases through resolution, and develops scripts and automations to improve support efficiency and reliability. Maintains technical documentation and contributes to support process improvement while working flexible hours in a 24x7 organization.

Provides technical support for Repligen bioprocessing products and technologies. Responsibilities include troubleshooting hardware, software, process, and system issues; managing Salesforce support cases; documenting technical findings; coordinating RMAs, replacement parts, and field service dispatches; creating technical documentation; collaborating cross-functionally; and identifying process improvements. The role also supports customer and field service teams, interprets system diagnostics and alarms, and may travel occasionally for customer visits and training.

Provide technical support for Twilio customers and partners using email infrastructure, APIs, SDKs, and cloud solutions. Troubleshoot complex connectivity, security, protocol, and platform issues; communicate solutions to technical and non-technical audiences; collaborate with Product and Engineering teams through Slack and JIRA; document knowledge and identify product improvements. The role supports EMEA customers on rotating shifts that may include weekends and requires occasional travel.

Provide first- and second-line support for business-critical applications and services in a 24/7 rotational environment. Investigate incidents, service requests, logs, APIs, integrations, databases, and network issues; use SQL and API tools to diagnose problems; collaborate with development, QA, infrastructure, and technical specialists; meet ITSM and SLA requirements; document incidents and knowledge articles; and contribute to problem management and continuous improvement.

Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

Provides Tier 3 technical support for networking products in data center, AI, storage, and HPC environments. Installs systems, troubleshoots complex network issues, develops customer solutions, manages complex installations, and handles problem resolution. The role requires expertise in routing, switching, virtualization, Linux, scripting, Ansible, and major network vendors. It also involves customer communication, site visits, process improvement, and collaboration with Engineering, Marketing, Support, customers, and partners.

Provides technical support for a zero-trust cloud networking platform. Resolves, escalates, tracks, and closes customer incidents and service requests within SLAs. Troubleshoots WAN/LAN, software-defined networking, cloud networking, firewalls, ACLs, and cloud security environments across AWS, Azure, and GCP. Works rotational 24/7 shifts with globally distributed teams and supports incident, change, and problem management processes.

Provides post-sales technical support for Nozomi Networks’ OT and IoT cybersecurity products. Responsibilities include troubleshooting, customer consultation, infrastructure deployment and optimization, issue replication, knowledge-base development, and collaboration with Product and Engineering teams. The role requires expertise in Unix, FreeBSD, networking, security appliances, virtualization, scripting, APIs, PostgreSQL, IDS, and information security, with occasional weekend on-call coverage.

Provides technical support for Twilio’s Email platform and resolves complex customer issues involving email infrastructure, REST APIs, networking, and security protocols. Collaborates with Product and Engineering teams, files reproducible bugs, contributes to knowledge bases, participates in incident management and on-call rotations, and mentors teammates. The role requires APAC shift coverage, weekend rostering, strong customer communication, independent troubleshooting, and occasional travel for in-person meetings.

Provide technical support to customers by debugging and resolving application issues, advising on architecture and integrations, improving the platform and AI agent, maintaining documentation, automating support workflows, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, modern web application knowledge, production debugging experience, clear written communication, and customer-facing experience.

Provide first-line technical support for vessel Planned Maintenance Systems, troubleshoot stakeholder issues, maintain PMS databases, validate technical and spare-parts data, and support migrations, standardization, reporting, and continuous improvement. The role requires reviewing technical documentation, analyzing data in Excel, coordinating with vessel and shore-based teams, and delivering responsive customer service.

Provide first-line technical support for vessel Planned Maintenance Systems, troubleshoot stakeholder issues, maintain and validate PMS databases, standardize spare-parts and maintenance data, and support migrations and continuous improvement projects. Review technical documentation, perform bulk data updates, prepare Excel reports, analyze PMS data, and deliver customer service to vessel and shore-based stakeholders.

Provide first- and second-line application support for global users across rotating day and night shifts. Investigate incidents and service requests using logs, monitoring tools, SQL, API calls, and debugging tools. Troubleshoot Windows, Linux, databases, networking, and application issues; document incidents; manage SLAs; and collaborate with development, QA, infrastructure, and subject-matter experts to resolve complex problems.

Provides expert technical support for Avid’s video, post-production, storage, asset management, cloud, and news production solutions. Responsibilities include managing customer cases, troubleshooting and reproducing bugs, coordinating internal resources, planning patches and upgrades, documenting shift handoffs, following up on issues, and meeting service-level agreements within a global 24/7 support operation.

Supports installation, testing, maintenance, troubleshooting, and operation of mobile mud logging equipment on onshore and offshore oil rigs. Assists with equipment preparation, inventory, documentation, warehouse activities, and HSE compliance while completing structured technical training and supervised field exposure. The role is designed for fresh graduates or early-career professionals with electrical, electronics, instrumentation, or related technical education.

Provides Level 1 technical support to end users across Microsoft 365, Teams, Windows, Azure, Active Directory, hardware, LAN, VDI, and business applications. Responsibilities include troubleshooting hardware, software, network, and connectivity issues; managing service desk tickets and SLAs; administering accounts and passwords; supporting application rollouts; providing remote and telephone assistance; documenting solutions; training users; and escalating unresolved issues.

Own and resolve complex Slurm support cases for production AI and HPC clusters. Diagnose scheduler, Linux, networking, storage, authentication, database, container, and GPU infrastructure issues; advise customers on configuration, upgrades, reliability, and incident recovery; collaborate with engineering on defects; and develop technical documentation, diagnostic tools, and training.

Provide technical support to French- and English-speaking B2B SaaS customers through email, chat, and phone. Troubleshoot web application issues, analyze logs, manage support tickets within SLAs, and track software defects in Jira. Collaborate with Development, QA, Product, Sales, and Customer Success teams to resolve issues, support onboarding, and communicate product feedback.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provides technical support for Akamai Guardicore Segmentation and Zero Trust cybersecurity products. Investigates and resolves complex B2B customer issues, owns problem resolution, collaborates with internal teams, analyzes recurring technical problems, and proposes preventive solutions. Requires knowledge of Linux, networking, virtualization, cloud technologies, and basic scripting.

Lead middleware support: install, configure, upgrade and maintain Oracle WebLogic/Fusion Middleware, SOA/OSB, manage deployments, monitoring (Prometheus, AppDynamics), troubleshooting (thread/head dumps), scripting (WLST/shell), change/incidents handling, on-call support, and work with DevOps/cloud tools.

As a Senior Technical Support Engineer, you will provide advanced technical support for the Alation platform, troubleshoot complex issues, and contribute to knowledge base creation.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.