Top Technical Support Engineer Jobs in Chennai

Provides onsite IT support, handles service desk calls and tickets, installs and upgrades computers, manages PC lifecycle and IT assets, configures Windows systems, installs software and hardware, and troubleshoots computer systems and peripherals. The role also documents configurations, protects confidential information, recommends process improvements, and participates in IT services projects.

Provide first-line technical support for vessel Planned Maintenance Systems, troubleshoot stakeholder issues, maintain PMS databases, validate technical and spare-parts data, and support migrations, standardization, reporting, and continuous improvement. The role requires reviewing technical documentation, analyzing data in Excel, coordinating with vessel and shore-based teams, and delivering responsive customer service.

Provide first-line technical support for vessel Planned Maintenance Systems, troubleshoot stakeholder issues, maintain and validate PMS databases, standardize spare-parts and maintenance data, and support migrations and continuous improvement projects. Review technical documentation, perform bulk data updates, prepare Excel reports, analyze PMS data, and deliver customer service to vessel and shore-based stakeholders.

Provide first- and second-line application support for global users across rotating day and night shifts. Investigate incidents and service requests using logs, monitoring tools, SQL, API calls, and debugging tools. Troubleshoot Windows, Linux, databases, networking, and application issues; document incidents; manage SLAs; and collaborate with development, QA, infrastructure, and subject-matter experts to resolve complex problems.

Provide white-glove technical support to institutional clients via phone, email, and chat; triage and resolve issues or escalate appropriately; maintain communication until resolution; develop playbooks; participate in on-call rotation and work defined AMER shift onsite in Bangalore.

Provides expert technical support for Avid’s video, post-production, storage, asset management, cloud, and news production solutions. Responsibilities include managing customer cases, troubleshooting and reproducing bugs, coordinating internal resources, planning patches and upgrades, documenting shift handoffs, following up on issues, and meeting service-level agreements within a global 24/7 support operation.

Supports installation, testing, maintenance, troubleshooting, and operation of mobile mud logging equipment on onshore and offshore oil rigs. Assists with equipment preparation, inventory, documentation, warehouse activities, and HSE compliance while completing structured technical training and supervised field exposure. The role is designed for fresh graduates or early-career professionals with electrical, electronics, instrumentation, or related technical education.

Provides first- and second-line application support for bespoke services and platforms on a rotating day and night shift schedule. Investigates incidents and service requests using logs, monitoring tools, SQL, APIs, and debugging utilities; troubleshoots Windows, Linux, databases, networking, and web applications. Collaborates with development, QA, infrastructure, and subject-matter teams, documents incidents, manages SLAs, and communicates technical issues to global users.

Provides first- and second-line application support for global users across bespoke services and platforms. Investigates incidents, service requests, and complex application issues using logs, monitoring tools, SQL, APIs, and debugging tools. Supports Windows and Linux environments, troubleshoots databases and network issues, documents incidents, manages SLAs, and collaborates with development, QA, infrastructure, and subject matter experts. The role operates rotating day and night shifts on a 28-day Pitman schedule.

Provides 1st and 2nd line application support for global users across rotating day and night shifts. Investigates incidents and service requests using logs, monitoring tools, SQL, APIs, and debugging tools; troubleshoots Windows, Linux, databases, networking, and application issues. Collaborates with development, QA, infrastructure, and subject matter experts, documents incidents, manages SLAs, and delivers clear technical communication.

Provides 1st and 2nd line application support for global users on rotating day and night shifts. Investigates incidents and service requests using logs, monitoring tools, SQL, API testing, and network troubleshooting. Collaborates with development, QA, infrastructure, and subject matter experts to resolve complex issues, document incidents, meet SLAs, and maintain reliable application services.

Provides Level 1 technical support to end users across Microsoft 365, Teams, Windows, Azure, Active Directory, hardware, LAN, VDI, and business applications. Responsibilities include troubleshooting hardware, software, network, and connectivity issues; managing service desk tickets and SLAs; administering accounts and passwords; supporting application rollouts; providing remote and telephone assistance; documenting solutions; training users; and escalating unresolved issues.

Own and resolve complex Slurm support cases for production AI and HPC clusters. Diagnose scheduler, Linux, networking, storage, authentication, database, container, and GPU infrastructure issues; advise customers on configuration, upgrades, reliability, and incident recovery; collaborate with engineering on defects; and develop technical documentation, diagnostic tools, and training.

Provide advanced escalation support for Sectigo customers: diagnose, troubleshoot, and resolve SSL/TLS and certificate lifecycle issues. Handle escalated tickets via phone, email, or chat, use ticketing systems, update knowledge base, coordinate internal escalations, and ensure customer satisfaction. Work onsite in Chennai with shift and after-hours pager responsibilities.

Provide technical support to French- and English-speaking B2B SaaS customers through email, chat, and phone. Troubleshoot web application issues, analyze logs, manage support tickets within SLAs, and track software defects in Jira. Collaborate with Development, QA, Product, Sales, and Customer Success teams to resolve issues, support onboarding, and communicate product feedback.

Provide post-sales technical support for the Network Services Platform (NSP): troubleshoot and replicate issues, debug complex installations, coordinate with R&D and product teams, ensure SLA compliance, lead RCAs, mentor junior staff, and support product activities.

Provide advanced post-sales technical support for Nokia's Network Services Platform (NSP). Troubleshoot complex EMS/NMS issues across software, networks, Linux, and virtualized environments; debug installations, coordinate with R&D and customers, ensure SLA compliance, lead RCAs, mentor junior staff, and create knowledge articles.

Provides technical support for Akamai Guardicore Segmentation and Zero Trust cybersecurity products. Investigates and resolves complex B2B customer issues, owns problem resolution, collaborates with internal teams, analyzes recurring technical problems, and proposes preventive solutions. Requires knowledge of Linux, networking, virtualization, cloud technologies, and basic scripting.

Lead middleware support: install, configure, upgrade and maintain Oracle WebLogic/Fusion Middleware, SOA/OSB, manage deployments, monitoring (Prometheus, AppDynamics), troubleshooting (thread/head dumps), scripting (WLST/shell), change/incidents handling, on-call support, and work with DevOps/cloud tools.

Provide customer-facing DevOps and platform engineering support: debug OpenTelemetry instrumentation, optimize ClickHouse, troubleshoot Kubernetes, design observability solutions, build tooling and automation, engage the open-source community, and establish scalable customer engineering processes.

As a Senior Technical Support Engineer, you will provide advanced technical support for the Alation platform, troubleshoot complex issues, and contribute to knowledge base creation.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

The Technical Support Engineer will assist customers with issues related to YugabyteDB, troubleshoot technical problems, and collaborate with other teams to meet customer needs.

The Technical Support Engineer provides global customer support for product installation and troubleshooting, maintains the knowledge base, and collaborates with support teams and R&D.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.