The Workforce Management Forecasting Analyst role entails analyzing and forecasting call-center metrics, conducting post-mortems to assess deviations, and collaborating with multiple teams to enhance forecast accuracy. Expertise in data visualization and performance projections is essential to communicate effectively with stakeholders. This position involves the integration of staffing movements across communication channels and continuous monitoring of casework volume for accurate predictions.

The Talent Operations Data Analyst will support the optimization of Talent Acquisition processes through data analysis. Responsibilities include building dashboards, writing SQL queries, identifying gaps in data quality, documenting data metrics, advising stakeholders on data interpretation, and fulfilling ad-hoc reporting requests.