Top Data & Analytics Jobs in Chennai, TN

Analyzing data, suggesting process improvements, and maintaining reports for sales or customer success teams. Collaborating with cross-functional team members to provide actionable insights. Developing and implementing key performance metrics reporting. Utilizing database skills to extract insights from complex data sets. Identifying gaps in processes through advanced analytics and metrics.

The Senior Deals Desk Analyst at Freshworks is responsible for driving and influencing comprehensive deal reviews for large, complex deals, participating in sales strategy, building custom pricing models, advising customer contract negotiations, and providing sales guidance on deal elements. They also contribute to process improvement, participate in projects and initiatives, and own internal activities on key deals.

Conduct quality assessments of customer support interactions, analyze data to improve service quality, implement QA processes and guidelines, provide feedback to support agents, maintain QA documentation, monitor customer feedback, and identify new tools for process improvement.