Design and optimize multi-turn chat and voice conversational experiences using prompt engineering and NLU. Create error-handling, multimodal interactions, and analytics-driven improvements. Lead cross-functional efforts with product and engineering, ensure accessibility, ethics, and brand-aligned voice, and deliver measurable business outcomes.

Lead UX design initiatives by creating wireframes, mockups, prototypes, information architectures, and interaction patterns for web and mobile. Use data and research to inform designs, enforce design guidelines, and align UX work with business goals while collaborating across teams.