Manages credit, collections, fraud, and vendor-management teams. Reviews collection strategies, develops performance metrics, analyzes team results, improves operational and financial performance, oversees collection-agency relationships, prepares forecasts and regulatory reports, trains staff, and supports policy, change-management, and process improvements. Requires independent judgment, cross-functional collaboration, and availability for variable schedules, including nights and weekends.

Oversee credit, collections, fraud, and vendor management teams. Develop performance metrics, improve collection strategies, manage agency relationships, analyze team performance, provide training, and support change management. Prepare financial forecasts and regulatory reports while refining policies and processes. The role requires independent judgment, cross-functional collaboration, employee engagement, and a flexible schedule including nights and weekends.

Leads the Fraud Risk Management team by analyzing fraud reports, improving detection strategies, managing vendors and stakeholders, monitoring performance metrics, and driving process and change initiatives. The role hires, trains, and develops employees; prepares activity reports and financial forecasts; promotes consistent operations and customer-focused practices; and supports fraud prevention goals through cross-functional collaboration.