Lead and manage end-to-end Service of Process operations, ensuring compliance, SLA adherence, and high accuracy. Drive process improvements, KPI monitoring, MIS reporting, stakeholder collaboration, and team development. Handle escalations, cross-jurisdictional coordination, and operational governance while maintaining productivity and service quality.

Processes client orders and legal documents, responds to internal and external inquiries, updates customer records, manages portfolios, fulfills orders across jurisdictions, coordinates project progress, navigates multiple databases, and resolves documentation issues while maintaining accuracy and strong customer service.