Owns the continuous improvement, scalability, and expansion of AI and automation across HR services. The role monitors AI accuracy, latency, errors, operational impact, and KPIs; prioritizes training data; identifies automation opportunities; investigates output issues; and manages feedback cycles. The Product Manager partners with HR and multidisciplinary teams to standardize processes, communicate AI concepts, deliver global programs, and ensure reliable, compliant, customer-focused solutions.

Lead product strategy and roadmap for AI-powered Digital Assistant across quote-to-cash workflows. Translate business needs into product requirements, collaborate with data scientists, ML engineers, designers and software teams, prioritize features, monitor metrics, ensure ethical AI use, drive execution from ideation to launch, and communicate with stakeholders through demos and training to improve support efficiency and customer satisfaction.