Senior Product Manager at Freshworks responsible for owning and building modules for sustained differentiation and growth, being a customer champion, practicing product craftsmanship, working as part of a team, and acting with urgency to drive customer value. Qualifications include 8+ years in global/cross-functional software teams, experience in SaaS and building platform products, strong prioritization skills, and ability to influence without explicit authority.

Take ownership of customer issues, diagnose and troubleshoot problems, collaborate with internal teams, document knowledge in FAQs and knowledge base articles.