The Manager-Process and Program Excellence will lead the development and implementation of quality assurance processes and data analytics to enhance customer success and digital expansion operations. This role will collaborate with cross-functional teams to provide actionable insights, improve performance, and drive strategic decision-making.

Lead Technical Program Manager role at Freshworks involving working within and across teams, cultivating relationships, facilitating connects, managing program dependencies, setting project priorities, driving delivery, owning small programs, understanding business use cases, coaching the team on process improvement, and building sustainable ways of working.