Senior Customer Support Specialist at Benivo, responsible for providing advanced support to platform users, mentoring team members, driving performance improvements, and ensuring high customer satisfaction. Also involved in team development, quality audits, feedback, coaching, and operational efficiency. Requires at least 3 years of support experience in a B2B/SaaS industry, proficiency in Zoho Desk, Zendesk, and live chat systems, strong communication skills, data analysis abilities, time management skills, customer focus, and adaptability.