Teams at Accenture

Provides expert application support for Epic Systems, identifying and resolving issues across critical business systems. Responsibilities include monitoring system performance, managing incidents, collaborating with multiple teams, making technical decisions, troubleshooting software challenges, facilitating knowledge sharing, and improving support processes. The role requires expertise in Cadence and Prelude/Grand Central/Referrals, strong analytical skills, and at least five years of Epic Systems experience.

Develop enterprise SAPUI5 applications using MVC, responsive and component-based design, JavaScript, OData, JSON, CSS, and Git. Build AI-native user experiences incorporating LLMs, tool-augmented interactions, grounded retrieval, safety boundaries, and evaluation loops. Implement QUnit and OPA-style testing, optimize performance, apply SAP Fiori principles, and collaborate with stakeholders to deliver reliable, production-ready interfaces.

Configure and optimize SAP CRM Sales processes, including leads, opportunities, quotations, pricing, partner processing, and order capture. Gather requirements, design solutions, conduct testing, deploy, and provide hypercare support. Integrate CRM with SAP ERP, middleware, third-party platforms, and customer applications. Apply AI copilots and prebuilt AI services for documentation, testing, analysis, troubleshooting, lead scoring, and customer interaction summarization while maintaining governance, privacy, and data protection standards.