Teams at AGL

Perform data aggregation, transformation and cleansing; investigate and remediate data quality issues; deliver strategic analysis and scenario modelling; document processes, train stakeholders, and manage change across onshore/offshore teams; optimise digital customer channels (Instant Messaging/Webchat) using insights to improve efficiency and customer experience.

Leads dispute resolution operations, managing investigation teams, complex complaints, escalations, regulatory relationships, triage, case allocation, governance, risk management, audit readiness, and continuous improvement. The role coaches team members, drives operational performance, oversees BPO partnerships, and supports timely, compliant, customer-focused outcomes.

Lead enterprise architecture strategy and transformation across Finance, Procurement, Property, Payroll, ERP, Treasury, Tax, and Sustainability. Develop target-state designs, roadmaps, governance, and technology strategies; guide modernization and simplification initiatives; reduce technical debt; evaluate emerging technologies; and influence senior stakeholders and delivery teams to achieve business outcomes.