Teams at American Campus Communities

Respond to and resolve resident, guarantor, and customer inquiries via phone and email; manage and document ServiceNow tickets end-to-end; liaise with property teams and internal departments; train, coach, monitor, and hold third‑party call center agents accountable to service and quality metrics; provide timely, professional follow-up and maintain detailed records.

Lead and coordinate crisis and incident communications across internal and external stakeholders. Draft and approve messaging, manage agencies, monitor reputational risk and social media, track incident trends, conduct post-incident reviews, and maintain crisis plans, playbooks, and escalation workflows to support timely response and recovery.

Build and maintain financial models and forecasts, analyze historical operating performance and variances, prepare monthly and annual budgets and reporting, support a property portfolio, ensure SOX compliance, liaise with cross-functional stakeholders, and assist leadership with team development and IT budgeting processes.