Jobs at American Express Global Business Travel

Support and execute User Access Review campaigns using IGA platforms (Saviynt/SailPoint/Okta), manage remediation, provide audit-ready evidence, perform access control auditing and gap analysis, and support compliance activities with strong data analysis and Excel proficiency.

Design, build, and maintain Okta-based identity and access management (SSO/MFA) solutions. Integrate and migrate applications to SAML/OIDC/OAuth, implement and troubleshoot Okta Access Gateway, develop Okta APIs and custom integrations, lead Okta upgrades, produce IAM metrics, and provide technical leadership across development, infrastructure, and service teams.

Provide post-event billing reconciliation, vendor coordination, and data administration for Meetings & Events. Collect, validate, update and reconcile event budget and spend across internal/customer applications, ensuring data integrity, SLA/KPI compliance, and timely event closures. Communicate with stakeholders, track budget items, resolve reconciliation errors, and support Meeting Planners.

Build and maintain call center forecasting models (long- and short-range) using historical data and BI to predict contact volumes and AHT. Produce daily, weekly and period forecasts, coordinate staffing recommendations, present results, support process improvements, and maintain models in Anaplan and Excel.

Design, build, and refine hotel optimization models and A/B testing frameworks. Identify revenue and automation opportunities, implement solutions using SQL and Python/R, build API connectivity and dashboards (Power BI/Tableau), and grow a new hotel optimization team.

Produce and maintain short- and long-term call center forecasts using econometric and historical data, update forecasting models in Anaplan/Excel, coordinate staffing reviews, analyze process improvements, present results, and partner with operations and customer service to optimize productivity.