Teams at American Express Global Business Travel

Supports workforce management scheduling and real-time operations, including schedule posting, exception processing, training and overtime scheduling, mailbox management, queue monitoring, and real-time skill changes. Maintains WFM data integrity, balances staffing and service levels, recommends voluntary time off and overtime, presents KPI and staffing results, and partners with forecasting teams. Requires rotational UK and US shifts, including 24/7 availability.

Supports Meeting & Events teams with post-event billing reconciliation, budget and spend review, vendor coordination, invoice follow-up, data administration, and event closeout. The role validates and transfers data across applications, tracks missing documentation, resolves reconciliation errors, and ensures compliance with policies, SLAs, and KPIs while collaborating with meeting planners and global teams in English and German.

Leads OneStream-based forecasting, reporting, and demand-planning capabilities for Commercial FP&A. Builds reports and dashboards, manages data reconciliations, supports month-end reporting, optimizes platform performance, and partners with administrators and implementation teams. Drives AI and automation opportunities, delivers training, and translates financial requirements into scalable technical solutions.