Teams at American Express

Supports reliable, scalable, and resilient cloud-native systems through infrastructure automation, CI/CD, observability, disaster recovery, chaos engineering, and incident management. Collaborates with software engineering teams on architecture and performance, applies ITIL processes, maintains runbooks, and helps implement SLOs, SLIs, and error budgets across AWS, Azure, or GCP environments.

Oversees technology systems and network infrastructure monitoring, maintenance, upgrades, backups, incident resolution, advanced user support, and cloud administration. Configures hardware and software, troubleshoots connectivity, supports network security, documents procedures, analyzes incident root causes, and implements resiliency improvements. Collaborates with product and business teams on technology initiatives, operational policies, automation, and infrastructure improvements.

The Senior Software Engineer will provide technical leadership, develop data-intensive applications, optimize data pipelines, and mentor engineers in a collaborative environment.