Teams at A.P. Moller - Maersk

Manage post-onboarding customer relationships by handling queries, cases, contracts, disputes, and service-quality issues. Maintain accurate case updates, perform administrative and operational tasks, follow standard procedures, escalate complex matters, and collaborate with internal teams to ensure timely resolution and a strong customer experience. This is a full-time office-based night-shift role supporting global logistics operations.

Supports Maersk customers after onboarding through customer channel management, case management, onboarding and relationship management, contract and dispute management, and related administrative or operational tasks. The role works within defined processes, resolves customer issues, supports global logistics operations, and collaborates across geographies while applying independent judgment within established guidelines.

Supports financial control and reporting activities, including cost analysis, financial information accuracy, reporting, and procure-to-pay processes. Works independently within established procedures, applies accounting methods, evaluates known solutions, and collaborates with stakeholders. The role requires practical knowledge or related experience and may involve supporting process improvements and influencing financial decision-making.