Teams at A.P. Moller - Maersk

Provides inbound customer support for U.S.-based Maersk customers, handling questions about bookings, shipments, documentation, charges, contracts, and general services. Manages customer cases, supports onboarding, documents interactions, resolves routine issues, and escalates complex matters. The role requires clear communication, multitasking, accuracy, empathy, and adherence to service-quality standards while collaborating with internal teams.

Supports Maersk customers after onboarding through customer channel management, case management, relationship support, contract and dispute management, and related administrative and operational tasks. The role follows standardized procedures, resolves routine issues independently within defined guidelines, and escalates non-routine matters to experienced colleagues or supervisors.

Supports day-to-day accounting and administrative operations, including accounts payable, accounts receivable, billing, invoicing, cost accounting, budgeting, variance analysis, and financial transaction processing. Ensures accuracy, regulatory compliance, and adherence to established procedures while resolving routine issues and escalating complex matters. Requires attention to detail, teamwork, basic accounting knowledge, and proficiency in Excel.