Teams at Appfire

Diagnose, configure, troubleshoot, and resolve complex customer issues involving Appfire applications and Atlassian products across cloud and data center environments. Own technical issues through resolution, support L1-L3 escalations, collaborate with architects and internal teams, and provide technical guidance to junior and peer resources. Apply scripting, database, systems, analytical, and communication skills while supporting enterprise software products for a global customer base.

Support India entity accounting: process daily transactions, prepare journal entries and reconciliations, handle AP and employee expenses, assist month-end close, provide tax and statutory support (PF, TDS, GST), prepare audit schedules, manage SEZ and regulatory filings, and maintain banking documentation using NetSuite, Coupa, and Navan.

Provide L1/L2 technical support for Appfire and Atlassian products (Jira, Confluence) in cloud and data center environments: diagnose, configure, troubleshoot, and resolve customer issues, escalate to senior engineers, and own tickets through resolution.