Teams at Arcadia (DC)

Leads revenue operations and customer account support by improving workflows, monitoring KPIs and SLAs, conducting root-cause analysis, coordinating offshore teams, and driving process changes. Manages customer portfolios, supports renewals and churn prevention, provides product feedback, handles technical support for utility data feeds and APIs, and develops team capabilities through coaching, goal setting, and performance management.

Leads a team of data analysts responsible for operational coverage, workload allocation, quality, productivity, SLAs, backlog management, and complex issue resolution. Reviews escalations, conducts root-cause analysis, coaches team members, prepares performance reports, coordinates with stakeholders and utility providers, and supports process improvement, automation, documentation, and business continuity.

Investigate and resolve complex data discrepancies across multiple systems, validate and reconcile information, perform corrections, document findings, and meet quality and turnaround targets. The role identifies trends and process gaps, supports escalations, conducts peer reviews, guides junior analysts, assists with training, and contributes to process improvements and automation initiatives.