Jobs at Astreya

Provide advanced Level 2/Level 3 technical support and subject-matter expertise for Salesforce and FinancialForce-Certinia. Troubleshoot complex configurations and integrations (Expensify, APIs), manage upgrades/patches, perform root cause analysis, maintain security and permissions, assist with data migration and reports, collaborate with development/infrastructure teams, and mentor Level 1/2 teams to improve incident resolution.

Lead contract drafting and review for complex technology agreements (SaaS, software licensing, IT services, transportation/warehousing). Mentor and coordinate a geographically dispersed drafting team, maintain contract databases and audit files, track authorizations and deliverables, analyze and mitigate risk, and ensure timely, accurate contract processing per client policies.

Provide 24x7 first-line support for server and network infrastructure: monitor systems, triage tickets, perform basic hardware and network troubleshooting, follow runbooks, document incidents, escalate to L2/L3, assist with routine maintenance, coordinate with on-site technicians and vendors, and improve operational documentation.

Provide L2 advanced support and escalation for enterprise server and network infrastructure. Troubleshoot Dell PowerEdge and Cisco equipment using iDRAC/Redfish and CLI, perform firmware and IOS/NX-OS updates, manage hardware break/fix and vendor coordination, run network health audits, enhance monitoring with SREs, mentor L1 engineers, maintain runbooks and diagrams, participate in post-mortems, and provide 24x7 on-call support for production systems.

Provide advanced L2 support for enterprise server and network infrastructure: troubleshoot Dell PowerEdge and Cisco devices, perform firmware/BIOS updates, manage hardware break/fix, improve monitoring and alerting, mentor L1 engineers, maintain runbooks/diagrams, participate in change management and post-mortems, and provide 24x7 on-call support in a global environment.

The Full Stack Engineer will design and maintain internal tooling, develop and support RESTful APIs and microservices, and work in cloud environments, ensuring performance and reliability.