Teams at Astreya

Provide advanced Level 2/Level 3 technical support and subject-matter expertise for Salesforce and FinancialForce-Certinia. Troubleshoot complex configurations and integrations (Expensify, APIs), manage upgrades/patches, perform root cause analysis, maintain security and permissions, assist with data migration and reports, collaborate with development/infrastructure teams, and mentor Level 1/2 teams to improve incident resolution.

Develop and deploy AI/ML solutions for IT managed services, including predictive maintenance, anomaly detection, incident response, NLP, computer vision, network management, and cybersecurity. Responsibilities include model development, data pipeline collaboration, software lifecycle participation, technical documentation, research, compliance, and stakeholder communication. The role requires extensive software engineering and AI/ML experience, cloud and machine learning frameworks, statistical modeling, deep learning, LLMs, and MLOps familiarity.

Supports a global PMO by tracking program actions, driving small and medium initiatives, coordinating cross-functional intake, producing reports, and managing internal communications. Builds project trackers, cadences, templates, and processes where needed; escalates risks and improves PMO practices. The role requires independent prioritization, strong business writing, stakeholder management across technical and senior audiences, and regular overlap with US time zones.