Teams at Astreya

Provide advanced Level 2/Level 3 technical support and subject-matter expertise for Salesforce and FinancialForce-Certinia. Troubleshoot complex configurations and integrations (Expensify, APIs), manage upgrades/patches, perform root cause analysis, maintain security and permissions, assist with data migration and reports, collaborate with development/infrastructure teams, and mentor Level 1/2 teams to improve incident resolution.

Lead contract drafting and review for complex technology agreements (SaaS, software licensing, IT services, transportation/warehousing). Mentor and coordinate a geographically dispersed drafting team, maintain contract databases and audit files, track authorizations and deliverables, analyze and mitigate risk, and ensure timely, accurate contract processing per client policies.

Provide 24x7 first-line support for server and network infrastructure: monitor systems, triage tickets, perform basic hardware and network troubleshooting, follow runbooks, document incidents, escalate to L2/L3, assist with routine maintenance, coordinate with on-site technicians and vendors, and improve operational documentation.